Patient Coordinator

Akumin®; Chicago (IL); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Competitive compensation

Flexible scheduling

Cross training opportunities

Medical insurance

Dental insurance

Vision insurance

HSA contributions

401(k) match

Paid holidays

PTO and sick time

Job summary

Akumin is seeking a Patient Coordinator for our River North facility in Chicago. This full-time role supports patient flow, registers patients, answers inquiries, and verifies insurance while coordinating appointments and documentation across sites.

The position emphasizes customer service, accurate record-keeping, and HIPAA compliance. Responsibilities include assisting with procedures, transporting patients as needed, and maintaining clean, organized work areas.

Qualifications

• High School Diploma or equivalent required.
• CPR certification required before hire for Mobile Radiology.
• CPR certification a plus for Fixed Radiology.
• Valid state driver’s license may be required.
• Ability to work at multiple locations and local travel may be needed.
• Strong customer service and organizational skills.
• Basic computer literacy and familiarity with scheduling/verification tools.

Responsibilities

• Greets and assists patients, customers and visitors in person and over the phone.
• Perform patient registration in various systems.
• Answer phone calls in a professional and courteous manner.
• May collect monies for time-of-service patient responsibility.
• May verify insurance coverage and obtain prior authorization.
• Screen patients before procedures and assist in patient transfer on/off the exam table.
• Transport patients to/from the exam room and provide post-procedure instructions as needed.
• Help prepare the unit for transport in mobile settings and keep work area clean and stocked.
• Ensure accuracy of patient records and schedule appointments; assist with documentation and image delivery.
• Comply with HIPAA regulations and other duties as assigned.

Skills

Customer service

Communication

Multi-tasking

Basic computer skills

Education

High School diploma or equivalent

Tools

EMR systems

Scheduling software

Insurance verification tools

Job description

Akumin is a leading provider of outpatient radiology and oncology services, partnering with top hospitals and health systems nationwide to deliver advanced diagnostic imaging and exceptional patient care close to home. With a national footprint, cutting-edge technology, and a strong commitment to innovation and patient-centered care, our teams play a vital role in improving outcomes for millions of patients each year.

We are currently hiring for a Patient Coordinator at our River North facility. This will be a full time position.

Specific duties include, but are not limited to:

• Greets and assists patients, customers and visitors in person and over the phone.
• Will perform patient registration in various systems.
• Answers all phone calls in a professional and courteous manner.
• May collect monies for time-of-service patient responsibility.
• May be responsible for verifying insurance coverage and obtain prior authorization.

Patient Assistance:

• May perform preliminary screening of patients prior to procedures, which may include medical history.
• May transport patient to/from the exam room.
• May assist in patient transfer on/off the exam table.
• May transport patient to/from the exam room.
• May provide the patient with preliminary and post-procedure instructions.

Work Area & Supply Preparation

• In the mobile setting, may assist in preparing the unit for transport.
• Will maintain a clean and organized work area.
• May order supplies and ensure the work area is properly stocked.

Documentation

• Will ensure accuracy of patient records.
• May schedule patient appointments and obtain insurance verification and/or authorization.
• May prepare medical records for physicians, patients and customers.
• Ensures accurate documentation of patient visits in various electronic
• systems and on written documents.
• May assist the clinical staff with documentation and image delivery to the patient, physician, or contracted customer.
• Performs all duties within HIPAA regulations.
• Other duties as assigned.

Position Requirements:

• High School Diploma or equivalent experience required.
• For Mobile Radiology and Oncology, CPR Certification must be obtained prior to hire.
• For Fixed Radiology, CPR Certification is a plus.
• As applicable, valid state driver's license required.
• Ability to work at several locations required.
• Strong customer service skills.
• Organizational and multi-tasking skills.
• Basic knowledge of computer applications and programs.
• Local travel may be required to support multiple sites.
• The COVID-19 vaccination is/may be a condition of employment.
• All candidates who accept an offer for employment will be required to successfully complete a pre-employment background check and drug screen as a condition of employment.

Preferred

• Six months customer service or related experience and/or training.
• Knowledge of medical terminology is a plus.
• Bilingual in Spanish is a plus.

At Akumin, we invest in the well-being of our employees, so you can bring your best self to work each day. You can expect to see the following benefits:

• Competitive compensation
• Flexible scheduling
• Cross training opportunities
• Medical, dental, and vision insurance
• HSA accounts with employer contributions
• 401(k) eligibility with employer match
• Paid holidays
• Defined PTO and sick time programs

Eligibility for benefits will vary based on role type and hours worked.

Akumin Operating Corp. and its divisions are an equal opportunity employer, and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.

Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.