Patient Care Navigator - Hybrid Role

ADP, Inc.; Loveland (CO); Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

Mental health resources

Disability insurance

PTO and HFWA sick leave

403(b) retirement plan

Job summary

SummitStone Health Partners in Loveland, CO seeks a Treatment Navigator to guide clients through the healthcare process and explain options, ensuring a clear care pathway.

The role emphasizes exceptional customer service, outreach to clients, and coordinating referrals and case management. A bachelor's in social work or related behavioral health field plus at least one year of service experience is preferred; hybrid schedule with some on-site in Loveland.

Qualifications

• Bachelor's degree in social work or related behavioral health field.
• At least one year of customer service experience.

Responsibilities

• Provide exceptional customer service to clients and clinicians, on-site and off-site.
• Complete outreach calls to clients regarding services and treatment options.
• Assist with referrals, coordination of group enrollment or case management placement.
• Record all interactions in the EMR and maintain charts.
• Perform front desk duties and document communications.

Skills

Customer service

Healthcare navigation

Communication skills

Outreach calls

Education

Bachelor's degree in social work or related behavioral health

Tools

Outlook

Word

Excel

Electronic Medical Record (EMR)

Job description

SummitStone Health Partners in Loveland, CO seeks a Treatment Navigator to guide clients through the healthcare process and explain options, ensuring a clear care pathway.

The role emphasizes exceptional customer service, outreach to clients, and coordinating referrals and case management. A bachelor's in social work or related behavioral health field plus at least one year of service experience is preferred; hybrid schedule with some on-site in Loveland.