Treatment Navigator

ADP, Inc.; Loveland (CO); Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

Mental health resources

Disability insurance

PTO and HFWA sick leave

403(b) retirement plan

Job summary

SummitStone Health Partners in Loveland, CO seeks a Treatment Navigator to guide clients through the healthcare process and explain options, ensuring a clear care pathway.

The role emphasizes exceptional customer service, outreach to clients, and coordinating referrals and case management. A bachelor's in social work or related behavioral health field plus at least one year of service experience is preferred; hybrid schedule with some on-site in Loveland.

Qualifications

• Bachelor's degree in social work or related behavioral health field.
• At least one year of customer service experience.

Responsibilities

• Provide exceptional customer service to clients and clinicians, on-site and off-site.
• Complete outreach calls to clients regarding services and treatment options.
• Assist with referrals, coordination of group enrollment or case management placement.
• Record all interactions in the EMR and maintain charts.
• Perform front desk duties and document communications.

Skills

Customer service

Healthcare navigation

Communication skills

Outreach calls

Education

Bachelor's degree in social work or related behavioral health

Tools

Outlook

Word

Excel

Electronic Medical Record (EMR)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Treatment Navigator

Full Time Benefited Not Applicable Loveland, CO, US

2 days ago Requisition ID: 1534

Salary Range: $20.40 To $24.48 Hourly

Treatment Navigator

Salary Range:$20.40 - $24.48/hour based on relevant years of experience

Status: Full time, 40 hours per week, Hybrid (M,T,Th,F Remote; Wed on-site in Loveland)

The salary range for this position is SummitStone’s good faith belief and reasonable estimate of the range of possible compensation for this position at the time of the posting. SummitStone may ultimately offer more or less than the posted range. The compensation offered to the successful applicant may vary based on factors including the applicant’s education, training, skills, experiences, and other job-related information and how relevant those are to SummitStone’s needs, aspirations, organizational priorities, and the evolving needs and delivery of services to the community that it serves.

Role Overview:

Responsible for guiding our clients through the healthcare process. This role will be responsible for educating clients on their healthcare options and ensuring they have a good understanding of what their care process is going to look like.

• Provide exceptional customer service that is both professional and accommodating. Provide support to our clinicians and clients, both on and off-site. Track clients through services and support attending providers with outreach and engagement efforts.
• Complete outreach calls to clients regarding services, answer questions regarding treatment options and requirements.
• Assist with adding referrals to the group list or the case management referrals list. Outreach to clients for group enrollment or placement with a case manager for management services.
• Provide case management screening and linkage from referrals to be assigned to ongoing case management services. Complete an initial chart audit of case management chart for compliance prior to assigning for ongoing case management services.
• Send clients’ immediate needs in referrals, treatment signature page and ROI’s for coordination of services as needed.
• Maintain electronic medical record charts. And assist with ongoing chart audits.
• Receive and screen telephone calls, prepare correspondence, route mail and perform other associated tasks of this nature.
• Document all interactions in Electronic Health Record, at the front desk for certain letters and communication to be sent out to clients.
• Perform other duties as assigned.

Minimum Qualifications:

• Bachelor's degree in social work or related behavioral health degree
• At least one year of customer service experience

Preferred Qualifications:

• At least one year of healthcare related customer service experience
• Prior data entry experience using MS Outlook, Word, Excel and an electronic medical record

SummitStone will take into consideration a combination of an applicant’s education, training, skills, experiences, and other job-related information and how relevant those are to SummitStone’s needs, aspirations, organizational priorities, and the evolving needs and delivery of services to the community that it serves. The position posting describes the minimum and preferred qualifications for position and, beyond those, the candidate is responsible for making a compelling case in support of their application.

At SummitStone Health Partners, we strive to foster trust, empower recovery, and inspire hope to strengthen and enrich our Northern Colorado community.

We need your help to make this vision a reality.

We are committed to fostering a diverse and inclusive environment where everyone can be their authentic self. We actively seek team members with a variety of backgrounds, identities, and experiences, and we honor the whole self—embracing differences in race, ethnicity, ability, age, gender, sexual orientation, spiritual beliefs, socioeconomic status, language, and the many intersections of identity. We invite everyone to be part of our journey and proudly serve as an equal opportunity employer.

At SummitStone Health Partners, we are proud to offer a comprehensive and competitive benefits package designed to support the well‑being of our team members. Eligibility and pro‑rated benefit levels are based on FTE (full‑time equivalent) status.

Below are some of the benefits we offer:

Medical, dental, and vision coverage — including options for eligible dependents

Mental health and wellness resources

Short‑term and long‑term disability insurances

Paid time off (PTO): Accrued vacation and personal leave based on FTE status and length of service

Paid Sick Leave: Provided in accordance with the Colorado Healthy Families and Workplaces Act (HFWA)

A range of voluntary benefits available to all employees

403(b) retirement plan with employer matching contributions

SummitStone will provide persons with disabilities with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or selection process, please let your recruiter know.

This position will be open for a minimum of three days and/or until a top candidate is identified.