Treatment Navigator

SummitStone Health Partners; Loveland (CO); Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Mental health resources

Disability insurance

PTO and paid time off

HFWA paid sick leave

Voluntary benefits

403(b) with employer match

Accommodations for disabilities

Job summary

SummitStone Health Partners in Loveland, CO is seeking a Treatment Navigator to guide clients through the healthcare process and educate them on care options. The role supports clinicians on-site and remotely, with hybrid scheduling.

Responsibilities include outreach, referrals, screening, and documentation in the Electronic Health Record. A bachelor’s degree in social work or related field and 1+ year of customer service experience are required.

Qualifications

• Bachelor's degree in social work or related behavioral health degree.
• At least one year of customer service experience.

Responsibilities

• Provide exceptional customer service that is professional and accommodating for clients and clinicians.
• Track clients through services and assist with outreach and engagement.
• Complete outreach calls to clients regarding services and treatment options.
• Assist with adding referrals to group lists or case management referrals.
• Provide case management screening and linkage from referrals to ongoing services.
• Document all interactions in the Electronic Health Record and perform chart audits.

Skills

Customer service

Healthcare experience

Data entry

Education

Bachelor's in social work

Tools

MS Outlook

MS Word

MS Excel

EMR system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Treatment Navigator

Full Time Benefited Not Applicable Loveland, CO, US

Salary Range: $20.40 To $24.48 Hourly

Salary Range:$20.40 - $24.48/hour based on relevant years of experience

Status: Full time, 40 hours per week, Hybrid (M,T,Th,F Remote; Wed on-site in Loveland)

The salary range for this position is SummitStone’s good faith belief and reasonable estimate of the range of possible compensation for this position at the time of the posting. SummitStone may ultimately offer more or less than the posted range. The compensation offered to the successful applicant may vary based on factors including the applicant’s education, training, skills, experiences, and other job-related information and how relevant those are to SummitStone’s needs, aspirations, organizational priorities, and the evolving needs and delivery of services to the community that it serves.

Role Overview:

Responsible for guiding our clients through the healthcare process. This role will be responsible for educating clients on their healthcare options and ensuring they have a good understanding of what their care process is going to look like.

• Provide exceptional customer service that is both professional and accommodating. Provide support to our clinicians and clients, both on and off-site. Track clients through services and support attending providers with outreach and engagement efforts.
• Complete outreach calls to clients regarding services, answer questions regarding treatment options and requirements.
• Assist with adding referrals to the group list or the case management referrals list. Outreach to clients for group enrollment or placement with a case manager for management services.
• Provide case management screening and linkage from referrals to be assigned to ongoing case management services. Complete an initial chart audit of case management chart for compliance prior to assigning for ongoing case management services.
• Send clients’ immediate needs in referrals, treatment signature page and ROI’s for coordination of services as needed.
• Maintain electronic medical record charts. And assist with ongoing chart audits.
• Receive and screen telephone calls, prepare correspondence, route mail and perform other associated tasks of this nature.
• Document all interactions in Electronic Health Record, at the front desk for certain letters and communication to be sent out to clients.
• Perform other duties as assigned.

Minimum Qualifications:

• Bachelor's degree in social work or related behavioral health degree
• At least one year of customer service experience

Preferred Qualifications:

• At least one year of healthcare related customer service experience
• Prior data entry experience using MS Outlook, Word, Excel and an electronic medical record

SummitStone will take into consideration a combination of an applicant’s education, training, skills, experiences, and other job-related information and how relevant those are to SummitStone’s needs, aspirations, organizational priorities, and the evolving needs and delivery of services to the community that it serves. The position posting describes the minimum and preferred qualifications for position and, beyond those, the candidate is responsible for making a compelling case in support of their application.

At SummitStone Health Partners, we strive to foster trust, empower recovery, and inspire hope to strengthen and enrich our Northern Colorado community.

We need your help to make this vision a reality.

We are committed to fostering a diverse and inclusive environment where everyone can be their authentic self. We actively seek team members with a variety of backgrounds, identities, and experiences, and we honor the whole self—embracing differences in race, ethnicity, ability, age, gender, sexual orientation, spiritual beliefs, socioeconomic status, language, and the many intersections of identity. We invite everyone to be part of our journey and proudly serve as an equal opportunity employer.

At SummitStone Health Partners, we are proud to offer a comprehensive and competitive benefits package designed to support the well-being of our team members. Eligibility and pro-rated benefit levels are based on FTE (full-time equivalent) status.

Below are some of the benefits we offer:

Medical, dental, and vision coverage — including options for eligible dependents

Mental health and wellness resources

Short-term and long-term disability insurances

Paid time off (PTO): Accrued vacation and personal leave based on FTE status and length of service

Paid Sick Leave: Provided in accordance with the Colorado Healthy Families and Workplaces Act (HFWA)

A range of voluntary benefits available to all employees

403(b) retirement plan with employer matching contributions

SummitStone will provide persons with disabilities with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or selection process, please let your recruiter know.

This position will be open for a minimum of three days and/or until a top candidate is identified.