Patient Care Navigator — Hybrid

Callen-Lorde Community Health Center; New York (NY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Comprehensive benefits package

Low-cost medical, dental and vision

Job summary

Callen-Lorde Community Health Center in Brooklyn, NY seeks a Patient Navigator to reduce barriers to care by guiding patients through health and social service systems. You will empower patients with tools and resources, acting as a link between patients, service providers, and community organizations.

This full-time, hybrid role requires strong communication, CPR certification, and experience in social services or health care.

Qualifications

• High school diploma or GED preferred.
• CPR certification required.
• In the absence of educational credentials, experience in social services, case management, and/or health care will be considered.
• Strong computer competency, including knowledge of electronic medical records, computerized appointment/billing programs, and Microsoft Office.
• Strong customer service orientation.

Responsibilities

• Identify and help remove barriers that prevent patients from accessing timely and appropriate care.
• Support ARV medication adherence and promote viral load suppression through patient education, follow‑up, and care coordination.
• Encourage and track medical and specialist appointment adherence to ensure continuity of care.
• Assist patients in achieving and maintaining stable housing by connecting them with appropriate housing resources and supports.
• Support public and private benefit navigation and maintenance, including referrals, renewals, and coordination with external agencies.
• Provide patients with education, tools, and resources that promote self‑advocacy and informed decision‑making.
• Serve as a liaison between patients, service providers, and social service organizations to ensure coordinated, patient‑centered care.

Skills

Customer service

Communication skills

Interpersonal skills

Independent and team-oriented

Education

High school diploma or GED

CPR certification

Tools

EMR systems

Scheduling and billing software

Microsoft Office

Job description

Callen-Lorde Community Health Center in Brooklyn, NY seeks a Patient Navigator to reduce barriers to care by guiding patients through health and social service systems. You will empower patients with tools and resources, acting as a link between patients, service providers, and community organizations.

This full-time, hybrid role requires strong communication, CPR certification, and experience in social services or health care.