Patient Care Navigator & Clinic Coordinator

ORTHOPEDICS RHODE ISLAND INC; Providence (RI); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Growth opportunities

Dynamic environment

Diverse network of practitioners

Tools & programs for employees

Competitive compensation

Generous PTO

Health benefits

Job summary

Ortho Rhode Island Providence is hiring a Patient Navigator who acts as a hybrid Medical Assistant and Medical Administrator to support clinicians and care teams. You will handle clinical tasks, patient scheduling, and coordination of services to ensure smooth patient experiences.

The role requires a high school diploma (Medical Assistant certification preferred) and experience in a medical setting. Travel between Rhode Island locations is required as part of the job, with day shifts and a focus

Qualifications

• High school diploma or equivalent required; additional training or certification as a Medical Assistant preferred.
• Prior experience in a medical office, outpatient clinic, or similar healthcare setting.
• Proficiency with electronic medical records (EMR) systems and standard office software.
• Knowledge of medical terminology, insurance processes, and healthcare workflows.
• Ability to multitask and adapt between clinical and administrative responsibilities.
• Flexibility to travel between multiple locations across Rhode Island

Responsibilities

• Drive the clinic process with the Physician and team.
• Room patients, obtain vital signs, document medical histories, and prepare for examinations.
• Assist providers with clinical procedures and exams as needed.
• Provide patient education regarding care instructions and follow-up.
• Maintain cleanliness, stock supplies, and ensure exam rooms are ready for use.
• Follow infection control and safety protocols under HIPAA and OSHA regulations.
• Proficient in EMR Software.
• Lead the Physician’s team to oversee clinic operations.
• Greet patients, answer messages, and respond to inquiries with professionalism and compassion.
• Schedule appointments, coordinate referrals, and manage follow-up communications.
• Obtain insurance authorizations and verify coverage when necessary.
• Manage patient records, update EMRs, and ensure accurate documentation.
• Support providers with correspondence, test results, and care coordination.
• Track patient progress and assist with navigation of external resources or specialty services.
• Manage RX inquiries/requests

Skills

Strong communication

Interpersonal skills

Multitask

Education

High school diploma or equivalent

Medical Assistant certification preferred

Tools

EMR Software

Office Software

Job description

Ortho Rhode Island Providence is hiring a Patient Navigator who acts as a hybrid Medical Assistant and Medical Administrator to support clinicians and care teams. You will handle clinical tasks, patient scheduling, and coordination of services to ensure smooth patient experiences.

The role requires a high school diploma (Medical Assistant certification preferred) and experience in a medical setting. Travel between Rhode Island locations is required as part of the job, with day shifts and a focus