Patient Navigator

ORTHOPEDICS RHODE ISLAND INC; Wakefield (RI); On-site; USD 27,069 - 33,820; Full time

Job summary

ORTHOPEDICS RHODE ISLAND INC seeks a Patient Navigator in Wakefield, RI. This role combines clinical and administrative tasks to enhance patient experiences. Responsibilities include aiding with patient care, managing scheduling, and handling administrative tasks.

The ideal candidate has a high school diploma or equivalent, experience in a healthcare setting, and strong communication skills. The position offers full-time hours with a salary range of $19.65 - $24.55 hourly, and some travel between locations may be required.

Qualifications

• Prior experience in a medical office or outpatient clinic required.
• Ability to support patients compassionately.
• Flexibility to travel between multiple locations across Rhode Island.

Responsibilities

• Assist with clinical procedures and exams as needed.
• Manage patient records and ensure accurate documentation.
• Schedule appointments and coordinate referrals.

Skills

Strong communication and interpersonal skills

Proficiency with electronic medical records (EMR)

Knowledge of medical terminology

Organizational and time management skills

Ability to multitask

Empathy and professionalism

Education

High school diploma or equivalent

Medical Assistant certification (preferred)

Tools

EMR Software

Job description

Job Details Level: Experienced
Job Location: Wakefield, RI 02879
Position Type: Full Time
Education Level: High School or Equivalent
Salary Range: $19.65 - $24.55 Hourly
Travel Percentage: Some travel between company locations
Job Shift: Day
Job Category: Health Care

What you’ll do:

The Patient Navigator serves as an elevated Medical Assistant to the physician and their care team by providing both clinical and administrative support to ensure seamless patient experiences. This role functions as a hybrid between a Medical Assistant and a Medical Administrator—supporting providers with direct patient care tasks while also managing scheduling, documentation, and coordination of services. The Patient Navigator is an individual with excellent organizational, administrative and communication skills. The Patient Navigator helps patients access the care they need, guides them through the healthcare system, and ensures efficient clinic operations.

Clinical Support (Medical Assistant Functions)

• Drive the clinic process with the Physician for them and their team
• Room patients, obtain vital signs, document medical histories, and prepare patients for examinations.
• Assist providers with clinical procedures and exams as needed.
• Provide patient education regarding care instructions and follow-up.
• Maintain cleanliness, stock supplies, and ensure exam rooms are ready for use.
• Follow infection control and safety protocols under HIPAA and OSHA regulations.
• Proficient in EMR Software.

Administrative Support (Medical Administrator Functions)

• Leader of the Physician’s team to oversee the clinic operations
• Greet patients, answer messages, and respond to inquiries with professionalism and compassion.
• Schedule appointments, coordinate referrals, and manage follow-up communications.
• Obtain insurance authorizations and verify coverage when necessary.
• Manage patient records, update EMRs, and ensure accurate documentation.
• Support providers with correspondence, test results, and care coordination.
• Track patient progress and assist with navigation of external resources or specialty services.
• Manage patient work related FMLA and DOL paperwork.
• Manage RX inquiries/requests.
• Other duties as may be assigned as necessary.

Qualifications

• High school diploma or equivalent required; additional training or certification as a Medical Assistant preferred.
• Prior experience in a medical office, outpatient clinic, or similar healthcare setting.
• Strong communication and interpersonal skills, with ability to support patients compassionately.
• Proficiency with electronic medical records (EMR) systems and standard office software.
• Knowledge of medical terminology, insurance processes, and healthcare workflows.
• Ability to multitask and adapt between clinical and administrative responsibilities.
• Flexibility to travel between multiple locations across Rhode Island.

Core Competencies

• Patient-centered approach with empathy and professionalism.
• Strong organizational and time management skills.
• Team player who collaborates effectively with providers, staff, and patients.
• Problem-solving skills with a proactive and solution-focused mindset.
• Flexibility to step into both clinical and administrative tasks as needed.

Equal Opportunity Employment

We are an equal‑opportunity employer. Qualified applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as “protected characteristics”).