Patient Care Navigator

True Health; Sky Lake (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

True Health in Orlando, FL is seeking an entry-level Care Coordinator to work with patients and families, coordinating care with providers, payers, and community resources to achieve quality and cost-effective outcomes.

The role emphasizes patient education, care planning, and ongoing communication with administrative and clinical teams, with opportunities for growth in care coordination and quality improvement.

Qualifications

• Education: High School Diploma or equivalent.
• 1 year minimum experience in care coordination/case management (preferred).
• Experience with Athena Health EHR (preferred).
• Computer competency is required.
• Community Health Worker (CHW) (preferred).
• Bilingual is a plus (English/Spanish).

Responsibilities

• Plan with patient, family, provider, payers, and community resources.
• Facilitate communication among healthcare team to minimize fragmentation.
• Educate patient and family about treatment options, resources, and care coordination.
• Assist patient to problem-solve and consider alternative plans.
• Encourage appropriate use of services and aim for quality and cost effectiveness.
• Assist with transition to next level of care.
• Promote patient self-advocacy and autonomy.
• Advocate for patient to improve outcomes for patient and team.
• Attend monthly meetings with insurance payers for quality goals.
• Work on prioritized projects from insurer information.
• Stay involved in quality improvement activities.
• Assist referral department with referral tracking and reminders.
• Other duties as assigned.

Skills

Problem Solving

Customer Service

Verbal Communication

Initiative

Strategic Planning

Education

High School Diploma

Tools

Athena Health EHR

Job description

True Health in Orlando, FL is seeking an entry-level Care Coordinator to work with patients and families, coordinating care with providers, payers, and community resources to achieve quality and cost-effective outcomes.

The role emphasizes patient education, care planning, and ongoing communication with administrative and clinical teams, with opportunities for growth in care coordination and quality improvement.