Patient Care Navigator

Union Community Care; Lancaster (Lancaster County); On-site; USD 42,000 - 56,000; Full time

Job summary

Union Community Care in Lancaster, PA is seeking a Treatment Navigator to deliver excellent customer service, register patients, schedule appointments, explain treatment options and outline costs. The role supports financial arrangements, prior authorizations, and helps patients navigate insurance benefits.

Key duties include welcoming patients, handling check-ins, verifying demographics and benefits, applying sliding fee discounts, generating reports, importing documents into Athena,

Qualifications

• High school diploma or GED required.
• Excellent communication and customer service skills.
• Familiarity with computer systems and EHR software.

Responsibilities

• Welcomes all patients and visitors, setting a positive tone for the care experience.
• Performs patient check-in, ensures demographics and consents are current in the EHR.
• Explains treatment options and costs, reviews insurance benefits and preauthorizations.

Skills

Excellent communication skills

Excellent customer service skills

Excellent telephone skills

Organizational skills

Creative problem solving

Bilingual preferred

English proficiency

Keen understanding of scheduling

Education

High School Diploma or G.E.D.

Tools

EHR systems

Job description

Union Community Care in Lancaster, PA is seeking a Treatment Navigator to deliver excellent customer service, register patients, schedule appointments, explain treatment options and outline costs. The role supports financial arrangements, prior authorizations, and helps patients navigate insurance benefits.

Key duties include welcoming patients, handling check-ins, verifying demographics and benefits, applying sliding fee discounts, generating reports, importing documents into Athena,