Patient Care Liaison & Scheduling Specialist

Tulane group; Alexandria (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Tulane University invites applications for a Patient Representative at the Tulane Medicine 340B Alexandria site. The role serves as patient liaison, handling calls, coordinating scheduling, and verifying insurance while coordinating release of records and maintaining confidentiality.

The position requires strong communication, familiarity with office equipment, and the ability to manage multiple tasks with cross-functional teams in a healthcare setting.

Qualifications

• High School Diploma/Equivalent required.
• Two (2) years’ customer service experience required.
• Some knowledge of medical terminology preferred.
• Prior clinic/healthcare experience preferred.
• Prior experience with electronic medical records preferred.

Responsibilities

• Answer and triage patient and family calls and requests.
• Coordinate patient scheduling and reminders.
• Verify insurance and collect co-pays.
• Coordinate release of medical records and outside records as needed.
• Direct emergency calls to appropriate physician or nurse.
• Support cross-coverage when team members are away.
• Participate in patient satisfaction and quality of care surveys.

Skills

Office equipment

Word & Excel

Communication skills

Prioritization

Professional presentation

Confidentiality

Interpersonal professionalism

Education

High School Diploma/Equivalent

2 years customer service experience

Tools

EMR systems

Job description

Tulane University invites applications for a Patient Representative at the Tulane Medicine 340B Alexandria site. The role serves as patient liaison, handling calls, coordinating scheduling, and verifying insurance while coordinating release of records and maintaining confidentiality.

The position requires strong communication, familiarity with office equipment, and the ability to manage multiple tasks with cross-functional teams in a healthcare setting.