Patient Care Liaison & Scheduling Specialist

Tulane group; Metairie (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Tulane University is seeking a Patient Care Coordinator I for the Tulane Medicine 340B Alexandria. The role acts as a patient liaison, communicating between patients, referring clinics, and physicians to ensure timely responses and proper prioritization of calls.

Responsibilities include insurance verification, co-pay collection, scheduling coordination, and processing medical records requests, while maintaining confidentiality and teamwork across the office staff.

Qualifications

• High School Diploma/Equivalent required.
• Two years of customer service experience preferred.

Responsibilities

• Answer phone calls from patients, families and referring physicians and prioritize inquiries.
• Coordinate patient scheduling and reminders for the clinic.
• Verify insurance, collect co-pays and maintain patient confidentiality.
• Coordinate release of medical records and requests for outside records.
• Support cross-coverage and collaborate with office staff as needed.

Skills

Customer service

Communication

Multi-tasking

Confidentiality

Office equipment

Tools

Microsoft Word

Microsoft Excel

Job description

Tulane University is seeking a Patient Care Coordinator I for the Tulane Medicine 340B Alexandria. The role acts as a patient liaison, communicating between patients, referring clinics, and physicians to ensure timely responses and proper prioritization of calls.

Responsibilities include insurance verification, co-pay collection, scheduling coordination, and processing medical records requests, while maintaining confidentiality and teamwork across the office staff.