Patient Care Liaison & Scheduling Coordinator

Tulane University; Alexandria (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Tulane University is seeking a Patient Representative for the 340B Alexandria site to act as a liaison among patients, physicians, and clinic staff. You will verify insurance, collect co-pays, and coordinate scheduling while maintaining confidentiality and delivering excellent patient service.

The role emphasizes teamwork, cross-coverage, and participation in patient satisfaction initiatives. It requires strong communication and basic office software skills in a clinic setting.

Qualifications

• High School Diploma or equivalent.
• At least 2 years of customer service experience.

Responsibilities

• Operate general office equipment (fax, copier, multi-line phone, voicemail).
• Use Microsoft Word and Excel for daily tasks.
• Provide strong customer service and patient relations.
• Communicate effectively to improve operations, productivity and efficiency.
• Prioritize tasks and coordinate with multiple groups independently.
• Present ideas clearly with confidence and maintain confidentiality.
• Interact professionally with individuals.

Skills

Customer service

Communication

Confidentiality

Education

High School Diploma/Equivalent

Tools

Microsoft Word

Excel

Job description

Tulane University is seeking a Patient Representative for the 340B Alexandria site to act as a liaison among patients, physicians, and clinic staff. You will verify insurance, collect co-pays, and coordinate scheduling while maintaining confidentiality and delivering excellent patient service.

The role emphasizes teamwork, cross-coverage, and participation in patient satisfaction initiatives. It requires strong communication and basic office software skills in a clinic setting.