Patient Care Coordinator I

Tulane group; Metairie (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Tulane University is seeking a Patient Care Coordinator I for the Tulane Medicine 340B Alexandria. The role acts as a patient liaison, communicating between patients, referring clinics, and physicians to ensure timely responses and proper prioritization of calls.

Responsibilities include insurance verification, co-pay collection, scheduling coordination, and processing medical records requests, while maintaining confidentiality and teamwork across the office staff.

Qualifications

• High School Diploma/Equivalent required.
• Two years of customer service experience preferred.

Responsibilities

• Answer phone calls from patients, families and referring physicians and prioritize inquiries.
• Coordinate patient scheduling and reminders for the clinic.
• Verify insurance, collect co-pays and maintain patient confidentiality.
• Coordinate release of medical records and requests for outside records.
• Support cross-coverage and collaborate with office staff as needed.

Skills

Customer service

Communication

Multi-tasking

Confidentiality

Office equipment

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

The Patient Care Coordinator I for the Tulane Medicine 340B Alexandria functions as the Patient Liaison, providing an avenue of communication between patients, referring physician’s clinic contacts, and clinic physicians/providers. The Patient Care Coordinator I timely response to phone calls from patients, patient families and referring physicians; serves to prioritize nature of phone calls and assess insurance status; arranges reminder calls for patients and coordinates patient scheduling for the clinic; provides necessary office files, requests outside medical records, and coordinates release of medical records; ensures emergency phone calls are directed to the appropriate physician and nurse immediately; participates in patient satisfaction, quality of care, and marketing surveys; and interfaces the office staff in terms of cross-coverage when someone is away. The patient representative is also responsible for verifying insurance and collecting co-pays. Working collaboratively in a team environment is a crucial element of this position.

Responsibilities

• General knowledge of office equipment: fax, copier, multi-line phone system, voicemail.
• Knowledge of Microsoft Word and Excel.
• Strong customer service/patient relations skills.
• Strong communication skills - ability to enhance operations, productivity, and efficiency.
• Ability to establish priorities, work on multiple tasks with multiple groups independently and concurrently.
• Ability to present oneself and one’s ideas with clarity, confidence, and poise.
• Ability to maintain confidentiality in all work performed.
• Ability to interact professionally with individuals.

Required Background Check, Physical, And Drug Screening For

Selected candidates must complete and pass a background check and an occupational health screening as a condition of employment. For identified jobs, drug screening will be required. The background investigation requires occupational health screening, and any required drug screening will be conducted after a conditional employment offer has been extended.

Qualifications

REQUIRED EDUCATION AND EXPERIENCE

• High School Diploma/Equivalent
• Two (2) years’ customer service experience

Preferred Qualifications

• Some knowledge of medical terminology.
• Prior experience in a clinic/healthcare setting.
• Prior experience with electronic medical records.

About Us

Tulane University is an equal opportunity educator and employer committed to providing an education and employment environment free of unlawful discrimination, harassment, and retaliation. Legally protected demographic classifications (such as a person’s race, color, religion, age, sex, national origin, shared ancestry, disability, genetics, veteran status, or any other characteristic protected by federal, state, or local laws) are not relied upon as an eligibility, selection or participation criteria for Tulane’s employment or educational programs or activities. Tulane University is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing an application or during any phase of the interview process, please contact the Office of Human Resources by phone at 504-865-4748 or by email at [e-mail] .