Patient Liaison- Imaging, Full-Time, Days

Northwestern Medicine; Oak Brook (IL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Job summary

A reputable healthcare provider in Oak Brook seeks a Patient Liaison to manage patient schedules, ensure treatment compliance, and communicate with clinical staff. The ideal candidate has a High School Diploma, 2 years of healthcare experience, and strong customer service skills. Join us in delivering exceptional patient care while enjoying competitive employee benefits.

Qualifications

• 2 years previous healthcare experience necessary.
• Experience in customer service required.
• Knowledge of medical terminology preferred.

Responsibilities

• Manage schedules for resources including providers and rooms.
• Communicate with patients to ensure treatment compliance.
• Assist with data collection related to physician productivity.

Skills

Customer service

Communication

Patient education

Education

High School Diploma or GED equivalent

Bachelor's degree (preferred)

Job description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient‑first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits, including tuition reimbursement, loan forgiveness, 401(k) matching, and lifecycle benefits to take care of our employees. Ready to join our quest for better?

Job Description

The Patient Liaison reflects the mission, vision, and values of NMHC, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities

• Manages schedules to make best use of all resources including providers, rooms and equipment.
• Performs schedule maintenance activities such as opening and closing clinic templates and coordinates care alternatives for patients impacted by changes.
• Communicates with patients and/or clinical staff as necessary to ensure patient compliance with prescribed treatment plan.
• Assists Practice Manager with data collection and analysis related to physician productivity and resource utilization.
• Facilitates the resolution/prevention of billing errors and denials including obtaining pre‑certifications or referrals as needed.
• Registers patients and schedules or coordinates the scheduling of appointments.
• Provides patient education information and/or materials as needed.
• Maintains a strong relationship with patients, internal providers and staff, external hospital departments, physician offices and vendors.
• Answers all incoming inquiries from patients, providers, staff and others related to all aspects of practice operations.
• Conducts follow‑up with patients to ensure compliance with all testing, prescriptions and the plan of care.
• May perform other duties as assigned.

Qualifications

Required

• High School Diploma or GED equivalent.
• 2 years previous healthcare experience.
• Experience in a customer service role.

Preferred

• Bachelors degree.
• Previous experience with an electronic medical record system.
• Knowledge of medical terminology.

Additional Information

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well‑being while providing protection for unexpected life events. Please visit our Benefits section to learn more.