Patient Care Liaison (South Miami)

My Psychiatrist, LLC; Miami (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with employer match

Paid Time Off

Paid Holidays

Job summary

My Psychiatrist, LLC in South Miami is seeking a Patient Care Liaison to support psychiatrists, therapists, and operational leaders across in-person and telehealth services. You will own patient experience, scheduling, continuity of care, and documentation, ensuring HIPAA compliance and a welcoming, organized front office.

The role emphasizes proactive communication, efficiency, and professional patient interactions.

Qualifications

• Bilingual in English and Spanish required and essential for communicating with patients.
• Two+ years of experience in healthcare, patient coordination, or a comparable patient-facing healthcare environment.
• Experience using Electronic Health Records and appointment scheduling systems.
• Strong communication, organizational, and multitasking skills.
• Professional telephone etiquette and exceptional customer service.
• Familiarity with HIPAA-compliant texting platforms and digital tools.
• Ability to manage competing priorities with professionalism and attention to detail.

Responsibilities

• Support psychiatrists, therapists, and providers in both in-person and telehealth settings.
• Coordinate appointments based on treatment plans and provider schedules.
• Verify patient demographics, insurance information, and registration details.
• Maintain accurate documentation in Electronic Health Records and scheduling systems.
• Ensure patients begin visits informed and supported, with proactive outreach for rescheduling when needed.
• Communicate with patients and teams in HIPAA-compliant channels and follow-up as required.

Skills

Bilingual in English and Spanish

Healthcare front desk operations

Electronic Health Records experience

Appointment scheduling systems

Tools

Electronic Health Records

Scheduling systems

Job description

Exceptional Patient Care Begins Long Before the Appointment.

Every patient deserves to feel welcomed before they ever meet their provider.

At My Psychiatrist, our South Miami office is intentionally designed around communication, professionalism, and continuity of care.

As a Patient Care Liaison, you’ll become one of the professionals responsible for creating that experience—helping every patient feel informed, supported, and confident from the moment they arrive through every stage of their care journey.

If you value structure, ownership, and meaningful human connection, you’ll thrive here.

The Why Behind the Role

Mental healthcare depends on trust.

Trust begins with clear communication, thoughtful coordination, and people who consistently follow through.

As a Patient Care Liaison, you’ll help create exceptional patient experiences while supporting providers through organized workflows, proactive scheduling, and seamless care coordination.

Your work allows patients to feel confident—and providers to focus on delivering exceptional care.

The Role

Based in South Miami, you’ll support Psychiatrists, Psychiatric Nurse Practitioners, therapists, TMS providers, Medical Assistants, and operational leaders delivering integrated behavioral healthcare through both in-person and telehealth services.

You’ll work across:

• Patient Experience
• Practice Operations
• Scheduling Excellence
• Care Coordination
• Provider Support
• Operational Execution

Every conversation, every appointment, and every interaction contributes to the patient experience and the continuity of care.

What You’ll Own

Patient Experience & Front Office Excellence

You’ll help create the experience patients remember.

• Welcome patients with professionalism, warmth, and confidence
• Create a calm, organized, and welcoming office environment
• Manage patient check-in and check-out with accuracy and efficiency
• Verify patient demographics, insurance information, consent forms, and registration details
• Ensure every patient begins their visit feeling informed and supported

Scheduling & Continuity of Care

• Coordinate appointments based on provider treatment plans
• Maintain accurate provider schedules while minimizing scheduling conflicts
• Complete Pre-Visit Planning (PVP) and appointment confirmations within established timelines
• Verify appointment readiness, insurance eligibility, and patient preparedness before each visit
• Perform proactive outreach to reschedule cancelled and missed appointments to support continuity of care

Communication & Workflow Coordination

• Serve as a trusted liaison between patients, providers, clinical teams, and operational staff
• Guide patients through next steps with professionalism and clarity
• Communicate proactively using HIPAA-compliant phone, text, and digital communication platforms
• Escalate patient concerns appropriately while ensuring timely follow-through
• Support provider workflow by maintaining accurate schedules and reducing administrative barriers

Documentation & Operational Excellence

• Maintain accurate documentation within Electronic Health Records
• Document scheduling activity, patient interactions, communication attempts, and appointment updates in real time
• Support front-end revenue cycle integrity through accurate patient registration and payment collection
• Maintain HIPAA compliance and confidentiality throughout every patient interaction
• Contribute to workflow improvements that strengthen both patient experience and operational efficiency

Requirements

We’re looking for professionals who naturally combine organization with emotional intelligence.

Required

• Bilingual in English and Spanish
• Two or more years of experience in healthcare, patient coordination, medical front desk operations, behavioral health support, or a comparable patient-facing healthcare environment
• Experience using Electronic Health Records and appointment scheduling systems
• Strong communication, organizational, and multitasking skills
• Professional telephone etiquette and exceptional customer service
• Comfortable using HIPAA-compliant texting platforms, digital communication tools, and Microsoft Office
• Ability to manage competing priorities while maintaining professionalism, accuracy, and attention to detail
• Strong ownership, accountability, and operational follow-through

Preferred

• Behavioral health or psychiatry experience
• Experience with Tebra, Curogram, and RingCentral
• Experience supporting outpatient physician practices
• Knowledge of insurance verification, patient registration, and payment collection workflows

Beyond experience, we’re looking for people who:

• Take ownership without waiting to be asked.
• Welcome feedback because excellence is built through continuous improvement.
• Stay calm and solution-focused during busy clinical days.
• Solve problems proactively.
• Communicate with empathy and professionalism.
• Value consistency, accountability, and teamwork.
• Take genuine pride in doing exceptional work.

What Success Looks Like

Success isn’t measured by completing administrative tasks.

It’s measured by how confidently patients move through their care journey—and how effectively providers can focus on delivering exceptional care.

Our strongest Patient Care Liaisons consistently:

• Create exceptional patient experiences
• Maintain organized provider schedules
• Complete accurate Pre-Visit Planning and appointment confirmations
• Proactively recover cancelled and missed appointments
• Maintain outstanding documentation accuracy
• Support accurate patient registration and payment collection
• Demonstrate calm professionalism during busy clinic operations
• Collaborate seamlessly across providers and operational teams
• Build patient trust through consistency, responsiveness, and follow-through

Patients feel welcomed.

Providers stay focused.

The entire system works better because of your work.

What You’ll Find Here

Purpose-Driven Work

Every interaction you have helps someone access, continue, and benefit from mental healthcare.

Your work directly supports patient confidence, continuity of care, provider efficiency, and clinical outcomes.

Physician-Led Excellence

Work alongside Psychiatrists, Psychiatric Nurse Practitioners, therapists, TMS providers, and operational leaders committed to raising the standard of behavioral healthcare.

Systems Built for Success

Exceptional professionals deserve exceptional systems.

You’ll benefit from structured onboarding, standardized workflows, modern technology, clear performance expectations, and leaders committed to continuous improvement.

Growth

As My Psychiatrist continues expanding throughout Florida, opportunities continue expanding with it.

Whether your path leads into Practice Operations, Patient Experience Leadership, Clinical Operations, or Office Management, you’ll be supported by a team that believes in developing exceptional people.

Benefits

• Competitive compensation
• Medical, Dental, and Vision Insurance
• 401(k) with employer match
• Paid Time Off
• Paid Holidays
• Structured onboarding and ongoing development
• A collaborative physician-led environment focused on quality, accountability, and continuous improvement

Why This Role Matters

Patients rarely remember every form they completed.

They remember whether they felt welcomed.

Whether communication was clear.

Whether someone followed through.

Whether the experience felt organized.

Those moments build trust.

And trust keeps patients engaged in care.

As a Patient Care Liaison, you create that trust every day.

Your professionalism, responsiveness, and attention to detail help patients feel confident while giving providers the structure they need to deliver exceptional mental healthcare.

That’s not simply front-office work.

It’s an essential part of delivering exceptional patient care.

Why My Psychiatrist

My Psychiatrist is one of Florida’s fastest-growing physician-led mental health organizations.

Our integrated behavioral health platform brings together:

• Psychiatry
• Talk Therapy
• Psychological Testing
• TMS & Neuromodulation
• SPRAVATO®
• Patient Operations
• Clinical Research

Everything we build is designed around one belief:

Exceptional patient care happens when operational excellence and human connection work together.

Our systems support clinicians.

Our processes support patients.

Our culture supports exceptional professionals who take pride in meaningful work.

We’re building mental healthcare that’s scalable, intentional, and built to last.

If you’re looking for a career where your work is respected, your contributions matter, and your growth is supported, you’ll find it here.

See Yourself Here?

If you’re looking for more than a traditional medical office position…

If you want to become a trusted part of a physician-led organization committed to creating exceptional patient experiences…

If you believe professionalism, communication, accountability, and human connection belong together…