Patient Care Liaison - Clinical

CHC; Akron (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Referral bonuses

401(k) with company match

Licensure reimbursement

Training opportunities

Employee assistance program

Job summary

CHC Addiction Services in Akron, OH, seeks a Patient Care Liaison to enhance patient access, support clinical workflows, and maintain accurate documentation within a federally aligned primary care clinic environment. This role links patients, providers, staff, and external health entities.

Responsibilities include front desk operations, referral follow-up, transportation of clients, and ensuring continuity of care.

Qualifications

• Bachelor's degree in Social Work or 1+ year experience as CDCA, LCDC I or II.
• Valid driver's license.
• Must pass a background check and drug test.
• Strong communication and organizational skills.

Responsibilities

• Front desk and patient access operations.
• Medical assistant workflows support.
• Referral follow-up and tracking.
• Preventive care outreach.
• Transportation of clients as needed.
• Continuity of care support.
• HRSA Health Center Program Requirements.
• Accurate collection and documentation of required patient data elements.

Skills

Patient access coordination

Healthcare support

Documentation

Education

Bachelor's degree in Social Work

CDCA/LCDC I or II experience

Job description

CHC is a non-profit social service agency in the Akron area whose mission is to treat, inspire, support and empower individuals and families impacted by the disease of addiction. CHC has been a critical part of Ohio’s efforts to treat and prevent substance use disorders since 1974.
We are looking for a Patient Care Liaison. The Patient Care Liaison is a cross-functional healthcare support role responsible for enhancing patient access, supporting clinical workflows, assisting with continuity of care activities, and maintaining accurate documentation processes within a federally aligned primary care clinic environment. This position serves as a key link between patients, providers, clinical staff, and external healthcare entities.
Duties Include:

• Front desk and patient access operations
• Medical assistant workflows
• Referral follow-up and tracking
• Preventive care outreach
• Transportation of clients, as needed
• Continuity of care support
• HRSA Health Center Program Requirements
• Support accurate collection and documentation of required patient data elements

Minimum requirements: Bachelor's degree in Social Work or 1+ year experience as CDCA, LCDC I or II Must have a valid driver's license and must pass a background check and drug test.
Why you would love it here:

• Medical, dental and vision benefits for employees working 30+ hours weekly!
• 32 paid days off per year! (holidays, vacation, personal and sick days!)
• Referral Bonuses!
• 403b, with company match after one year!
• Professional licensure fee reimbursement!
• Company Sponsored Training Opportunities – based on position
• Employee Assistance Program (including Health Management, Family Support and Financial Advice/Assistance)!

CHC Addiction Services is an Equal Opportunity Employer and Provider of Services.
Non-Smoking Facility