Patient Care & Insurance Support Specialist

procarehm; Anchorage (AK); On-site; USD 22,000 - 30,000; Full time

Job summary

ProCare Home Medical in Anchorage, AK is seeking a Customer Service Representative to support patients, physicians, and insurers. You will verify benefits, process DME orders, and help with medical billing while delivering compassionate, accurate service.

The role emphasizes organized, detail-oriented individuals who thrive in a fast-paced healthcare setting and enjoy making a real difference in patients' lives.

Qualifications

• Experience with insurance verification and prior authorizations.
• Medical billing experience (Medicare, Medicaid, and Managed Care).
• High school diploma or equivalent.
• Typing speed of at least 45 WPM.
• Excellent communication and customer service skills.
• Ability to multitask and work efficiently in a busy office.

Responsibilities

• Process orders for durable medical equipment (DME) and medical supplies.
• Verify insurance benefits and obtain prior authorizations.
• Communicate with patients, physicians, case managers, and insurance providers.
• Maintain accurate electronic patient records and documentation.
• Assist with medical billing and insurance-related paperwork.
• Deliver outstanding customer service both over the phone and in person.
• Work closely with a supportive team to ensure timely, accurate service.

Skills

Insurance verification

Medical billing

Communication skills

Typing 45 WPM

Attention to detail

Multitasking

Education

High school diploma or equivalent

Job description

ProCare Home Medical in Anchorage, AK is seeking a Customer Service Representative to support patients, physicians, and insurers. You will verify benefits, process DME orders, and help with medical billing while delivering compassionate, accurate service.

The role emphasizes organized, detail-oriented individuals who thrive in a fast-paced healthcare setting and enjoy making a real difference in patients' lives.