Customer Service Representative-Qualifications

Procare Home Medical; Anchorage (AK); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid holidays

Paid Time Off (PTO)

Opportunities for advancement

Collaborative, supportive team

Meaningful work in the community

Job summary

ProCare Home Medical in Anchorage is seeking a Customer Service Representative to join our team. You’ll work directly with patients, physicians, and insurers to ensure patients receive needed medical equipment and supplies.

Responsibilities include processing orders, verifying benefits, obtaining prior authorizations, maintaining patient records, and assisting with billing and insurance paperwork. The role emphasizes accurate, compassionate service in a fast-paced healthcare environment, with a

Qualifications

• Experience with insurance verification and prior authorizations.
• Medical billing experience (Medicare, Medicaid, and Managed Care).
• High school diploma or equivalent.
• Excellent communication and customer service skills.
• Typing speed of at least 45 WPM.
• Strong attention to detail and accuracy.
• Ability to multitask and work efficiently in a busy office.

Responsibilities

• Process orders for durable medical equipment (DME) and medical supplies.
• Verify insurance benefits and obtain prior authorizations.
• Communicate with patients, physicians, case managers, and insurance providers.
• Maintain accurate electronic patient records and documentation.
• Assist with medical billing and insurance-related paperwork.
• Deliver outstanding customer service both over the phone and in person.
• Work closely with a supportive team to ensure timely, accurate service.

Skills

Communication

Typing 45 WPM

Attention to detail

Multitasking

Organization

Teamwork

Education

High school diploma or equivalent

Job description

Customer Service Representative – Join the ProCare Home Medical Team!

Make a Difference Every Day. Build a Career That Matters.

At ProCare Home Medical, we're growing—and we're looking for an enthusiastic, detail-oriented Customer Service Representative to join our Anchorage team. If you're passionate about helping others, thrive in a fast-paced healthcare environment, and enjoy work that truly impacts people's lives, we'd love to meet you.

As a key member of our team, you'll work directly with patients, physicians, insurance companies, and healthcare professionals to ensure patients receive the medical equipment and supplies they need. Every order you process helps improve someone's quality of life.

What You'll Do

• Process orders for durable medical equipment (DME) and medical supplies
• Verify insurance benefits and obtain prior authorizations
• Communicate with patients, physicians, case managers, and insurance providers
• Maintain accurate electronic patient records and documentation
• Assist with medical billing and insurance-related paperwork
• Deliver outstanding customer service both over the phone and in person
• Work closely with a supportive team to ensure timely, accurate service

What We're Looking For

We're seeking someone who is organized, compassionate, and ready to make an impact.

Required Qualifications

• Experience with insurance verification and prior authorizations
• Medical billing experience (Medicare, Medicaid, and Managed Care)
• High school diploma or equivalent
• Excellent communication and customer service skills
• Typing speed of at least 45 WPM
• Strong attention to detail and accuracy
• Ability to multitask and work efficiently in a busy office

Preferred Qualifications

• Two or more years of healthcare, DME, or HME experience
• Medical office experience
• Knowledge of medical terminology
• 10-key by touch

Why You'll Love Working at ProCare Home Medical

We believe our employees are our greatest asset. That's why we offer:

• Medical, dental, and vision insurance
• Life insurance
• Paid holidays
• Paid Time Off (PTO)
• Opportunities for advancement and professional growth
• A collaborative, supportive team environment
• Meaningful work that makes a real difference in your community

Help us deliver exceptional care, one patient at a time.