Customer Service Representative-Qualifications

procarehm; Anchorage (AK); On-site; USD 22,000 - 30,000; Full time

Job summary

ProCare Home Medical in Anchorage, AK is seeking a Customer Service Representative to support patients, physicians, and insurers. You will verify benefits, process DME orders, and help with medical billing while delivering compassionate, accurate service.

The role emphasizes organized, detail-oriented individuals who thrive in a fast-paced healthcare setting and enjoy making a real difference in patients' lives.

Qualifications

• Experience with insurance verification and prior authorizations.
• Medical billing experience (Medicare, Medicaid, and Managed Care).
• High school diploma or equivalent.
• Typing speed of at least 45 WPM.
• Excellent communication and customer service skills.
• Ability to multitask and work efficiently in a busy office.

Responsibilities

• Process orders for durable medical equipment (DME) and medical supplies.
• Verify insurance benefits and obtain prior authorizations.
• Communicate with patients, physicians, case managers, and insurance providers.
• Maintain accurate electronic patient records and documentation.
• Assist with medical billing and insurance-related paperwork.
• Deliver outstanding customer service both over the phone and in person.
• Work closely with a supportive team to ensure timely, accurate service.

Skills

Insurance verification

Medical billing

Communication skills

Typing 45 WPM

Attention to detail

Multitasking

Education

High school diploma or equivalent

Job description

Customer Service Representative – Join the ProCare Home Medical Team!

Make a Difference Every Day. Build a Career That Matters.

At ProCare Home Medical, we're growing—and we're looking for an enthusiastic, detail-oriented Customer Service Representative to join our Anchorage team. If you're passionate about helping others, thrive in a fast-paced healthcare environment, and enjoy work that truly impacts people's lives, we'd love to meet you.

As a key member of our team, you'll work directly with patients, physicians, insurance companies, and healthcare professionals to ensure patients receive the medical equipment and supplies they need. Every order you process helps improve someone's quality of life.

What You'll Do

• Process orders for durable medical equipment (DME) and medical supplies
• Verify insurance benefits and obtain prior authorizations
• Communicate with patients, physicians, case managers, and insurance providers
• Maintain accurate electronic patient records and documentation
• Assist with medical billing and insurance-related paperwork
• Deliver outstanding customer service both over the phone and in person
• Work closely with a supportive team to ensure timely, accurate service

What We're Looking For

We're seeking someone who is organized, compassionate, and ready to make an impact.

Required Qualifications

• Experience with insurance verification and prior authorizations
• Medical billing experience (Medicare, Medicaid, and Managed Care)
• High school diploma or equivalent
• Excellent communication and customer service skills
• Typing speed of at least 45 WPM
• Strong attention to detail and accuracy
• Ability to multitask and work efficiently in a busy office

Preferred Qualifications

• Two or more years of healthcare, DME, or HME experience
• Medical office experience
• Knowledge of medical terminology
• 10-key by touch

Why You'll Love Working at ProCare Home Medical

We believe our employees are our greatest asset. That's why we offer:

• Medical, dental, and vision insurance
• Life insurance
• Paid holidays
• Paid Time Off (PTO)
• Opportunities for advancement and professional growth
• A collaborative, supportive team environment
• Meaningful work that makes a real difference in your community

Join Our Team!

Help us deliver exceptional care, one patient at a time.