Patient Care Front Desk Specialist | Flexible Schedule

American Family Care; Dalton (GA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Small business environment

Flexible scheduling

Paid time off

Job summary

American Family Care is seeking a front desk clerk to accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records. You will help maintain patient flow and provide positive patient relations at our Dalton, GA clinic.

The role requires strong customer service, basic computer skills, and attention to detail. Prior medical clerical experience is preferred, with opportunities to contribute across franchise locations.

Qualifications

• High School graduate or equivalent.
• Previous medical clerical experience preferred.
• Basic computer knowledge, e.g., Microsoft Office.
• Accuracy and detail orientation.
• Positive customer service skills.
• Well-groomed appearance.
• Clear and articulate phone mannerisms.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Skills

Positive customer service skills

Accuracy and detail orientation

Clear and articulate phone mannerisms

Well-groomed appearance

Education

High School graduate or equivalent

Tools

Microsoft Office

Job description

American Family Care is seeking a front desk clerk to accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records. You will help maintain patient flow and provide positive patient relations at our Dalton, GA clinic.

The role requires strong customer service, basic computer skills, and attention to detail. Prior medical clerical experience is preferred, with opportunities to contribute across franchise locations.