Patient Care Associate

Fresh Pond Physical Therapy; Ridgewood (NY); On-site; USD 23,419 - 27,552; Part time

Benefits offered by this job

401(k) plan

Paid time off

Flexible schedule

Health insurance

Professional development opportunities

Job summary

Fresh Pond Physical Therapy in Ridgewood, NY is seeking a Patient Care Associate to ensure an exceptional patient experience. Responsibilities include front desk operations, scheduling appointments, handling patient records using EMR, and providing general support. Ideal candidates are organized, compassionate, and thrive in a clinical environment. The position offers a pay range of $17–20 per hour, flexible schedules, and benefits like health insurance and a 401(k) plan.

Qualifications

• Previous medical office or healthcare experience preferred.
• Customer service experience strongly preferred.
• Familiarity with EMR systems is a plus.

Responsibilities

• Greet patients and manage front desk operations.
• Perform accurate data entry and maintain patient records.
• Collect co-pays and assist with inventory management.

Skills

Customer service experience

Communication skills

Problem-solving abilities

Computer savvy

Education

High school diploma or GED

Tools

EMR systems

Google Workspace

Job description

Company Description

Fresh Pond Physical Therapy is a patient‑focused rehabilitation practice dedicated to providing exceptional care in a welcoming and supportive environment. Our team is committed to helping patients reduce pain and return to the activities they love through personalized treatment and compassionate service. We believe in investing in our staff, fostering professional growth, and creating a workplace built on teamwork, respect, and excellence.

Position Overview

Patient Care Associate

Fresh Pond Physical Therapy is seeking a friendly and service‑oriented Patient Care Associate to join the team at our thriving clinic. You will play a key role in helping create a positive experience for every patient who walks through our doors and ensuring smooth day‑to‑day operations including booking appointments, answering phone calls, and collecting payment information. The ideal candidate is organized, computer savvy, energetic, compassionate, and thrives in a fast‑paced clinical setting.

If you’re looking for a meaningful role with opportunities to learn and grow alongside an experienced clinical team, we encourage you to apply.

Essential Responsibilities

• Greet patients as they arrive and provide an excellent customer experience both in person and over the phone
• Manage front desk operations including scheduling, patient check‑in/check‑out, and answering inquiries
• Perform accurate data entry and maintain patient records within the EMR system
• Verify patient demographics and insurance information for new and returning patients
• Collect co‑pays and assist with basic administrative reporting tasks
• Perform minor cleaning duties including laundry, sanitizing treatment tables, and maintaining clinic cleanliness
• Maintain patient confidentiality and comply with HIPAA guidelines and clinic policies
• Answer calls from patients and insurance with professionalism and excellent customer service
• Assist with inventory management and supply organization
• Provide general patient services and attend to the needs of patients throughout their services

Qualifications

• Previous medical office or healthcare experience preferred
• Customer service experience strongly preferred
• Familiarity with EMR systems is a plus
• Proficiency with Google Workspace or similar computer systems
• Excellent communication, multi‑tasking skills, organizational, and interpersonal skills
• Strong problem‑solving abilities and attention to detail
• Professional demeanor and strong work ethic
• Computer Savvy
• High school diploma or GED required

Benefits

• 401(k) plan
• Paid time off
• Flexible schedule
• Health insurance
• Great work‑life balance
• Medical and disability insurance options subject to the company's plan
• Professional development and leadership growth opportunities

Compensation

$17–20/hour, based on experience and qualifications.