Patient Care & Front Desk Specialist

FRESH POND PHYSICAL THERAPY PC; New York (NY); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

401(k)

Flexible schedule

Health insurance

Paid time off

Job summary

Fresh Pond Physical Therapy PC in New York is seeking a friendly and service-oriented Patient Care Associate to join the team at our thriving clinic. You will help create a positive experience for every patient as they arrive and during the day-to-day operations including booking appointments, answering calls, and collecting payment information.

The ideal candidate is organized, computer savvy, energetic, compassionate, and thrives in a fast-paced clinical setting, with familiarity in EMR

Qualifications

• Previous medical office or healthcare experience preferred.
• Customer service experience strongly preferred.
• Familiarity with EMR systems is a plus.
• Proficiency with Google Workspace or similar computer systems.
• Excellent communication, multi-tasking skills, organizational, and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Professional demeanor and strong work ethic.
• High school diploma or GED is required.

Responsibilities

• Greet patients and provide an excellent customer experience in person and over the phone.
• Manage front desk operations including scheduling, patient check-in/check-out, and answering inquiries.
• Perform accurate data entry and maintain patient records within the EMR system.
• Verify patient demographics and insurance information for new and returning patients.
• Collect co-pays and assist with basic administrative reporting tasks.
• Perform minor cleaning duties including laundry, sanitizing treatment tables, and maintaining clinic cleanliness.
• Maintain patient confidentiality and comply with HIPAA guidelines and clinic policies.
• Answer calls from patients and insurance with professionalism and excellent customer service.
• Assist with inventory management and supply organization.
• Provide general patient services and attend to the needs of patients throughout their services.

Skills

Customer service

Communication skills

Google Workspace

Data entry

Organizational skills

Interpersonal skills

Attention to detail

Problem solving

Education

High school diploma or GED

Tools

EMR systems

Job description

Fresh Pond Physical Therapy PC in New York is seeking a friendly and service-oriented Patient Care Associate to join the team at our thriving clinic. You will help create a positive experience for every patient as they arrive and during the day-to-day operations including booking appointments, answering calls, and collecting payment information.

The ideal candidate is organized, computer savvy, energetic, compassionate, and thrives in a fast-paced clinical setting, with familiarity in EMR