Front Desk & Patient Care Associate — Flexible Schedule

Fresh Pond Physical Therapy; New York (NY); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

401(k)

Flexible schedule

Health insurance

Paid time off

Job summary

Fresh Pond Physical Therapy is seeking a friendly, service-oriented Patient Care Associate to join our thriving clinic. The role focuses on creating a positive experience for every patient, handling front desk tasks, and supporting daily operations in a fast-paced clinical setting.

The ideal candidate is organized, computer-savvy, and capable of managing scheduling, data entry, and payment collection while maintaining patient confidentiality under HIPAA guidelines.

Qualifications

• Previous medical office or healthcare experience preferred.
• Full Time Availability Preferred.
• Customer service experience strongly preferred.
• Familiarity with EMR systems is a plus.
• Proficiency with Google Workspace or similar computer systems.
• Excellent communication, multi-tasking skills, organizational, and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Professional demeanor and strong work ethic.
• Computer Savvy.

Responsibilities

• Greet patients as they arrive and provide an excellent customer experience both in person and over the phone.
• Manage front desk operations including scheduling, patient check-in/check-out, and answering inquiries.
• Perform accurate data entry and maintain patient records within the EMR system.
• Verify patient demographics and insurance information for new and returning patients.
• Collect co-pays and assist with basic administrative reporting tasks.
• Perform minor cleaning duties including laundry, sanitizing treatment tables, and maintaining clinic cleanliness.
• Maintain patient confidentiality and comply with HIPAA guidelines and clinic policies.
• Answer calls from patients and insurance with professionalism and excellent customer service.
• Assist with inventory management and supply organization.
• Provide general patient services and attend to the needs of patients throughout their services.

Skills

Customer service

Communication

Multi-tasking

Organizational skills

Education

High school diploma or GED

Tools

Google Workspace

EMR systems

Job description

Fresh Pond Physical Therapy is seeking a friendly, service-oriented Patient Care Associate to join our thriving clinic. The role focuses on creating a positive experience for every patient, handling front desk tasks, and supporting daily operations in a fast-paced clinical setting.

The ideal candidate is organized, computer-savvy, and capable of managing scheduling, data entry, and payment collection while maintaining patient confidentiality under HIPAA guidelines.