Patient Care Front Desk Specialist

Imotion-Physical-Therapy; Fremont (CA); On-site; USD 25,000 - 30,000; Part time

Job summary

iMotion Physical Therapy is seeking a Part-Time Front Desk Receptionist to greet patients, schedule visits, answer phones, and handle administrative tasks. This role supports patient care by ensuring accurate check-ins, smooth billing communications, and timely data entry for KPIs.

The position emphasizes friendly, professional customer service, strong communication, and the ability to manage multiple tasks in a fast-paced environment while helping patients access care.

Qualifications

• Associate's degree or higher required.
• Minimum of 2 years of customer service experience required.
• Previous experience in a medical/healthcare setting is a plus.
• Multilingual candidates are highly encouraged to apply.

Responsibilities

• Check in and check out patients.
• Collect money for patient responsibility portion.
• Coordinate with providers.
• Communication with billing and Authorization department to understand patient's responsibility.
• Answer and handle phone calls.
• Return voicemails.
• Enter data in spreadsheet for KPIs.
• Keeping front desk organized and clean.
• Scan documents.
• Applying payments.
• Prepare for next day.
• Checking faxes and responding them accordingly.
• Scheduling patients for future visits.
• Attend team meetings.
• Active in problem-solving for the department.
• Reconciling data on daily bases.

Skills

Customer service

Communication

Problem-solving

Data entry

Phone skills

Education

Associate's degree or higher

Job description

iMotion Physical Therapy is seeking a Part-Time Front Desk Receptionist to greet patients, schedule visits, answer phones, and handle administrative tasks. This role supports patient care by ensuring accurate check-ins, smooth billing communications, and timely data entry for KPIs.

The position emphasizes friendly, professional customer service, strong communication, and the ability to manage multiple tasks in a fast-paced environment while helping patients access care.