Front Desk & Patient Care Administrative Specialist

Kettering Health; Kettering (OH); On-site; USD 30,000 - 42,000; Full time

Job summary

Kettering Health is seeking a Medical Office Assistant to support patient care, safety, and access by performing administrative tasks in a medical office or outpatient setting. This role ensures efficient front office operations, accurate recordkeeping, and a welcoming environment for patients and visitors.

All job responsibilities align with Kettering Health's mission, values, and safety programs, with a focus on HIPAA compliance and effective administrative support in a busy healthcare setting.

Qualifications

• High school diploma or equivalent is required.
• Basic computer skills and familiarity with electronic health record systems.
• Strong written and verbal communication abilities.
• Attention to detail and accuracy in recordkeeping.
• Ability to multitask and prioritize in a medical office environment.
• Customer service orientation and confidentiality within HIPAA guidelines.
• Basic understanding of medical terminology.

Responsibilities

• Greet and check in patients and visitors, maintaining a professional, welcoming environment.
• Schedule, confirm, and coordinate patient appointments using electronic scheduling systems.
• Collect and verify patient demographic, insurance, and billing information; process co-payments and assist with billing inquiries.
• Answer calls and route questions appropriately; assist patients with intake forms and consent documents.
• Maintain and update patient records in the EHR, scan and upload documents as needed.
• Verify insurance eligibility and benefits; assist with processing insurance claims.
• Order and monitor inventory of office and medical supplies; notify staff of low stock.
• Ensure HIPAA, OSHA, infection control, and safety standards are followed; participate in team meetings and quality initiatives.

Skills

EHR proficiency

Written & verbal comms

Attention to detail

Multitask & prioritization

Customer service

Medical terminology basics

HIPAA confidentiality

Education

High school diploma or equivalent

Tools

Outlook

Word

Teams

Job description

Kettering Health is seeking a Medical Office Assistant to support patient care, safety, and access by performing administrative tasks in a medical office or outpatient setting. This role ensures efficient front office operations, accurate recordkeeping, and a welcoming environment for patients and visitors.

All job responsibilities align with Kettering Health's mission, values, and safety programs, with a focus on HIPAA compliance and effective administrative support in a busy healthcare setting.