Patient Care Front Desk Specialist

Kettering Health Network; South Dale (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Kettering Health is seeking a Medical Office Assistant to support patient care, safety, and access by performing essential administrative tasks in a medical office or outpatient setting. This role ensures efficient front office operations, accurate recordkeeping, and a welcoming environment for patients and visitors.

You will greet patients, schedule appointments, verify demographics and insurance, handle billing inquiries, maintain EHR records, ensure HIPAA compliance, and collaborate with the

Qualifications

• High school diploma or equivalent.
• Completion of a medical office administration program (preferred).
• One year of experience in a medical office, outpatient clinic, or healthcare administrative support role (preferred).
• Proficiency with EHR systems and basic office software.

Responsibilities

• Greet and check in patients and visitors, ensuring a professional and welcoming environment.
• Schedule, confirm, and coordinate patient appointments using electronic scheduling systems.
• Collect and verify patient demographic, insurance, and billing information; process co-payments and assist with billing inquiries.
• Answer and direct incoming phone calls, responding to patient questions or routing calls appropriately.
• Assist patients in completing intake forms and consent documents, ensuring accuracy and completeness.
• Maintain and update patient records in the electronic health record (EHR) system, scanning and uploading documents as needed.
• Verify insurance eligibility and benefits, and assist with processing insurance claims.
• Order and monitor inventory of office and medical supplies, notifying appropriate staff of low stock.
• Support compliance with HIPAA, OSHA, infection control, and organizational safety standards.
• Participate in team meetings and quality improvement activities as requested.

Skills

Basic computer proficiency

Written and verbal communication

Attention to detail

Multitasking and prioritization

Customer service orientation

Medical terminology

HIPAA compliance

Education

High school diploma or equivalent

Medical office administration program (preferred)

Tools

EHR systems

Job description

Kettering Health is seeking a Medical Office Assistant to support patient care, safety, and access by performing essential administrative tasks in a medical office or outpatient setting. This role ensures efficient front office operations, accurate recordkeeping, and a welcoming environment for patients and visitors.

You will greet patients, schedule appointments, verify demographics and insurance, handle billing inquiries, maintain EHR records, ensure HIPAA compliance, and collaborate with the