Front Office & Patient Care Specialist

Kettering Health; Beavercreek (OH); Presencial; USD 30.000 - 42.000; Jornada completa

Descripción de la vacante

Kettering Health is seeking a Medical Office Assistant to support patient care and front-office operations in a medical office or outpatient setting. The role emphasizes accurate recordkeeping, welcoming service, and alignment with Kettering Health's safety and privacy standards.

Responsibilities include greeting patients, managing appointments, verifying insurance, processing payments, and maintaining EHR records.

Formación

• Basic computer skills and comfort with healthcare software are required.
• Strong written and verbal communication abilities are essential.
• Attention to detail and accuracy in data entry are necessary.
• Ability to multitask and prioritize in a fast-paced medical office.
• Customer service orientation to create a welcoming patient experience.
• Basic understanding of medical terminology is preferred.
• Ability to maintain confidentiality and HIPAA compliance is required.

Responsabilidades

• Greet and check in patients and visitors in a professional, welcoming manner.
• Schedule, confirm, and coordinate patient appointments using electronic scheduling systems.
• Collect and verify patient demographic, insurance, and billing information; process co-payments and assist with billing inquiries.
• Answer and route incoming calls and respond to patient questions appropriately.
• Assist patients with intake forms and consent documents for accuracy and completeness.
• Maintain and update patient records in the EHR, including scanning and uploading documents.
• Verify insurance eligibility and benefits and assist with processing claims.
• Order and monitor inventory of office and medical supplies; notify staff of low stock.
• Support HIPAA, OSHA, infection control, and safety standards adherence.
• Participate in team meetings and quality improvement activities as requested.

Conocimientos

Basic computer proficiency (EHR)

Written and verbal communication

Attention to detail

Multitasking and prioritization

Customer service orientation

Medical terminology

HIPAA compliance

Educación

High school diploma or equivalent

Herramientas

Electronic Health Record (EHR) systems

Descripción del empleo

Kettering Health is seeking a Medical Office Assistant to support patient care and front-office operations in a medical office or outpatient setting. The role emphasizes accurate recordkeeping, welcoming service, and alignment with Kettering Health's safety and privacy standards.

Responsibilities include greeting patients, managing appointments, verifying insurance, processing payments, and maintaining EHR records.