Compassionate Medical Office Assistant: Front Desk & Admin

Kettering Health Network; South Dayton (OH); On-site; USD 33,000 - 42,000; Full time

Job summary

Kettering Health is seeking a Medical Office Assistant to support patient care, safety, and access by performing administrative tasks in an outpatient setting. The role emphasizes accurate recordkeeping, welcoming environment, and alignment with safety standards.

The position requires a high school diploma and solid computer skills, including EHR experience, plus strong communication and attention to detail to ensure smooth front-office operations.

Qualifications

• High school diploma or equivalent.
• Proficiency with EHR systems and basic computer skills.
• Strong written and verbal communication; attention to detail.

Responsibilities

• Greet and check in patients and visitors.
• Schedule, confirm, and coordinate appointments using electronic scheduling systems.
• Collect and verify patient demographic, insurance, and billing information; process co-payments and assist with billing inquiries.
• Answer and direct incoming calls; route questions appropriately.
• Assist patients in completing intake forms and consent documents; ensure accuracy.
• Maintain and update patient records in the EHR; scan/upload documents as needed.
• Verify insurance eligibility and benefits; assist with processing claims.
• Order and monitor inventory of office supplies; notify staff of low stock.
• Support HIPAA, OSHA and safety standards; participate in team meetings and quality improvement.

Skills

EHR systems

Communication

Attention to detail

Multitasking

Customer service

Medical terminology

HIPAA compliance

Education

High school diploma or equivalent

Tools

Outlook

Word

Teams

Job description

Kettering Health is seeking a Medical Office Assistant to support patient care, safety, and access by performing administrative tasks in an outpatient setting. The role emphasizes accurate recordkeeping, welcoming environment, and alignment with safety standards.

The position requires a high school diploma and solid computer skills, including EHR experience, plus strong communication and attention to detail to ensure smooth front-office operations.