Patient Care & Front Desk Specialist

verawholehealth; Austin (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

Life insurance

Disability insurance

Paid time off

Holidays & PTO

Employee Assistance Program

Job summary

Millennium Physician Group is seeking a Patient Care Specialist to greet and register patients, verify demographics and insurance, collect copays, and maintain accurate EHR records. You will support billing coordination and ensure privacy compliance in a fast-paced medical office environment.

The role emphasizes front-line administrative tasks, cross-functional teamwork, and professional customer service to ensure a smooth patient experience.

Qualifications

• 1+ year of experience in clerical, customer service, or healthcare office settings preferred.
• Basic knowledge of EHR systems and Microsoft Office applications preferred.
• Strong attention to detail, interpersonal communication, and time-management skills.
• Demonstrated professionalism and commitment to patient confidentiality.
• Adheres to HIPAA and privacy standards in all communications and record handling.

Responsibilities

• Greets, registers, and checks in patients, ensuring all demographic, insurance, consent, and contact information is accurate and current in the EHR.
• Collects and processes copayments following standard cash-handling and reconciliation procedures.
• Verifies insurance eligibility, obtains required authorizations, and documents verification results accurately in the patient record.
• Provides clear explanations of check-in processes, insurance requirements, and payment expectations.
• Answers and routes phone calls, schedules or reschedules appointments, and maintains daily appointment schedules while communicating adjustments to clinical staff.
• Processes urgent referrals, appointment ticklers, and medical record release requests in a timely and accurate manner.
• Performs clerical tasks including filing, faxing, scanning, and uploading documents into the EHR.
• Maintains HIPAA compliance and safeguards patient information.
• Identifies and reports potential privacy breaches or billing concerns promptly.
• Prepares and distributes operational reports related to scheduling efficiency and service metrics.

Skills

Clerical experience

Customer service

Healthcare office

Education

High school diploma / GED

Tools

EHR systems

Microsoft Office

Job description

Millennium Physician Group is seeking a Patient Care Specialist to greet and register patients, verify demographics and insurance, collect copays, and maintain accurate EHR records. You will support billing coordination and ensure privacy compliance in a fast-paced medical office environment.

The role emphasizes front-line administrative tasks, cross-functional teamwork, and professional customer service to ensure a smooth patient experience.