Patient Care Front Desk Coordinator - Medical Office

King & Bishop; Fort Myers (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

King & Bishop seeks a friendly Front Desk Receptionist to join the ENT & Allergy team in a busy medical office. You will greet patients, manage check-ins, coordinate scheduling, verify insurance, and maintain accurate EMR records while ensuring confidentiality and smooth office operations.

The ideal candidate has strong customer service skills, attention to detail, and the ability to multi-task in a fast-paced environment. Prior medical office experience is a plus.

Qualifications

• Previous receptionist, customer service, or administrative experience required; medical office experience preferred.
• ENT, allergy, or other specialty medical office experience is a plus.
• Familiarity with appointment scheduling, insurance verification, and EMR systems preferred.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Professional, patient-focused attitude and strong interpersonal skills.
• Basic computer skills and the ability to learn new software systems.
• Ability to handle confidential patient information appropriately.

Responsibilities

• Greet patients and visitors in a friendly, professional, and welcoming manner.
• Check patients in and out and ensure demographic, contact, and insurance information is accurate and up to date.
• Answer incoming phone calls, direct calls appropriately, and assist patients with general inquiries.
• Schedule, confirm, reschedule, and cancel appointments.
• Verify insurance information and collect copayments and other applicable patient payments.
• Maintain accurate patient records and update information in the electronic medical record (EMR) system.
• Coordinate scheduling and communication between patients, providers, and clinical staff.
• Assist patients with paperwork, referrals, and required documentation.
• Route prescription requests, clinical questions, and medical concerns to the appropriate clinical staff.
• Assist with referral coordination and other front-office tasks as needed.
• Maintain an organized reception area and support efficient patient flow.
• Follow HIPAA regulations, patient confidentiality requirements, and office policies.
• Perform other administrative duties as assigned.

Skills

Verbal and written communication

Organizational skills

Multitasking

Interpersonal skills

Computer skills / software familiarity

Tools

EMR systems

Appointment scheduling software

Job description

King & Bishop seeks a friendly Front Desk Receptionist to join the ENT & Allergy team in a busy medical office. You will greet patients, manage check-ins, coordinate scheduling, verify insurance, and maintain accurate EMR records while ensuring confidentiality and smooth office operations.

The ideal candidate has strong customer service skills, attention to detail, and the ability to multi-task in a fast-paced environment. Prior medical office experience is a plus.