Medical Front Desk Specialist - Patient Care & Scheduling

King & Bishop; Port Charlotte (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

King & Bishop is seeking a Front Desk Receptionist for a busy endocrinology medical office in Florida. You will be the first point of contact, handling patient check-in/out, scheduling, insurance verification, and registration with a focus on accuracy and patient experience.

The role requires strong customer service, attention to detail, and the ability to multitask in a fast-paced clinical setting. Prior EMR/scheduling experience and HIPAA awareness are highly valued.

Qualifications

• High school diploma or equivalent required.
• Experience with medical office front desk or scheduling preferred.
• Experience with EMR systems and scheduling preferred.
• Experience with patient registration and insurance verification preferred.
• Knowledge of medical terminology is a plus.
• Strong computer and data-entry skills.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Attention to detail and organizational skills.
• Ability to multitask in a fast-paced medical office.
• Maintain confidentiality and handle sensitive patient information.
• Professional, dependable, compassionate, team-oriented.
• Bilingual skills are a plus.

Responsibilities

• Greet and assist patients and visitors in a friendly, professional manner.
• Check patients in and out efficiently and accurately.
• Verify and update patient demographics, insurance, and contact information.
• Verify insurance eligibility and benefits as needed.
• Collect copays, deductibles, outstanding balances, and other patient payments.
• Schedule, reschedule, and cancel appointments.
• Answer calls and route clinical questions to staff.
• Obtain and document required patient information prior to appointments.
• Assist with referrals, authorizations, forms, and other admin requirements.
• Communicate appointment details and prep instructions to patients.
• Coordinate laboratory testing and follow-up visits.
• Maintain EMR and scheduling systems data.
• Monitor daily schedules and support patient flow.
• Schedule follow-up appointments and provide documentation at checkout.
• Maintain confidentiality and HIPAA compliance.
• Provide excellent service to patients and coworkers.
• Perform additional administrative duties as assigned.

Skills

Customer service

Communication skills

Multitasking

HIPAA compliance

EMR systems experience

Bilingual

Education

High School Diploma

Tools

EMR software

Scheduling systems

Job description

King & Bishop is seeking a Front Desk Receptionist for a busy endocrinology medical office in Florida. You will be the first point of contact, handling patient check-in/out, scheduling, insurance verification, and registration with a focus on accuracy and patient experience.

The role requires strong customer service, attention to detail, and the ability to multitask in a fast-paced clinical setting. Prior EMR/scheduling experience and HIPAA awareness are highly valued.