Patient Care & Front Desk Coordinator

Brooklyn Audiology Associates; New York (NY); On-site; USD 26,174 - 30,307; Part time

Benefits offered by this job

Health insurance

Vision/dental plan

Retirement plan

Paid time off

401(k) matching

Company parties

Opportunity for advancement

Training & development

Job summary

A healthcare company in New York is seeking motivated Customer Service Representatives to provide exceptional care and support to patients. The ideal candidates will possess excellent communication skills, a strong background in customer service, and the ability to thrive under pressure. Responsibilities include managing patient inquiries, coordinating schedules, and providing outstanding service. This position offers both part-time and full-time opportunities with competitive hourly pay and a range of benefits.

Qualifications

• A passion for solving customer issues and working in a fast-paced environment.
• Exceptional telephone skills are required.
• Experience in medical practice or healthcare front office preferred.

Responsibilities

• Receive and respond to customer inquiries.
• Answer telephones in a professional manner.
• Act as the first point of contact for customer inquiries.
• Respond to questions regarding hearing loss after training.
• Communicate with customers via e-mail and chat.
• Troubleshoot customer issues.
• Create patient opportunities.

Skills

Customer service experience

Excellent communication skills

Sales experience

Microsoft Office proficiency

Time management

Multitasking

Calm under pressure

Bilingual (English and Russian)

Education

College degree

Job description

A healthcare company in New York is seeking motivated Customer Service Representatives to provide exceptional care and support to patients. The ideal candidates will possess excellent communication skills, a strong background in customer service, and the ability to thrive under pressure. Responsibilities include managing patient inquiries, coordinating schedules, and providing outstanding service. This position offers both part-time and full-time opportunities with competitive hourly pay and a range of benefits.