Healthcare Front Desk Concierge

CenterWell; Jacksonville (FL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Bonus incentive plan

Job summary

CenterWell is seeking a Receptionist 1 in Jacksonville, FL to warmly welcome patients, schedule appointments, and maintain accurate records. You will support clinical staff, assist with front desk operations, and help maintain a compassionate environment in-office.

Qualified candidates have a High School Diploma or GED and 1+ year healthcare customer service experience, with strong MS Office and bilingual English/Spanish abilities preferred. TB screening is required upon hire.

Qualifications

• High School Diploma or GED.
• 1+ year healthcare customer service experience.
• Convey information with a positive tone during calls.
• Experience coordinating tasks for efficient workflow.
• Experience using MS Office for reporting and workflow.
• TB screening required upon hire.
• Bilingual English/Spanish preferred.

Responsibilities

• Greet patients and visitors warmly in person and by phone.
• Schedule and confirm patient appointments and manage calendars.
• Maintain accurate and confidential patient records in EMR/CRM.
• Update patient accounts and collect copays when needed.
• Handle inquiries and provide empathetic information.
• Keep the reception area clean, stocked, and organized.
• Assist with supply orders and courier coordination.

Skills

Healthcare customer service

Communication skills

Bilingual English/Spanish

Task coordination

Education

High School Diploma or GED

Tools

EMR Systems

CRM

MS Office

Job description

CenterWell is seeking a Receptionist 1 in Jacksonville, FL to warmly welcome patients, schedule appointments, and maintain accurate records. You will support clinical staff, assist with front desk operations, and help maintain a compassionate environment in-office.

Qualified candidates have a High School Diploma or GED and 1+ year healthcare customer service experience, with strong MS Office and bilingual English/Spanish abilities preferred. TB screening is required upon hire.