Patient Care Experience Specialist

US Physical Therapy; Lincoln (NE); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Excellent benefits package including

Multiple opportunities for development

Employee discount plans

Employee Assistance Program (EAP)

Investment in your success

Collaborative, family-friendly work环境

Work with highly skilled clinicians

Culture focused on investing in people

Job summary

Lincoln Orthopedic Physical Therapy is seeking a friendly, organized Patient Care Coordinator to be the first impression of our practice. You will welcome patients with professionalism, warmth, and compassion.

Responsibilities include registering new patients, scheduling, verifying insurance, obtaining prior authorizations, collecting payments, and coordinating with therapists to ensure smooth operations in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Minimum of one year of medical front office or healthcare administrative experience preferred.
• Experience verifying insurance benefits and obtaining prior authorizations is preferred.
• Proficiency with Microsoft Office and EMR systems.
• Strong communication and organizational skills.

Responsibilities

• Register new patients and accurately collect demographic, insurance, and financial information.
• Schedule, reschedule, and confirm patient appointments using electronic scheduling systems.
• Verify patient insurance eligibility, benefits, deductibles, copayments, coinsurance, and coverage limitations before treatment.
• Obtain and track prior authorizations, referrals, and precertifications to ensure timely patient care.
• Notify patients of insurance benefits, estimated financial responsibility, and any authorization requirements.
• Collect copayments, balances, and process patient payments according to office procedures.
• Communicate effectively with therapists regarding scheduling needs and patient concerns.
• Answer multi-line phones and respond promptly to patient inquiries.

Skills

Customer service

Multitasking

Communication

Data entry

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

EMR software

Job description

Lincoln Orthopedic Physical Therapy is seeking a friendly, organized Patient Care Coordinator to be the first impression of our practice. You will welcome patients with professionalism, warmth, and compassion.

Responsibilities include registering new patients, scheduling, verifying insurance, obtaining prior authorizations, collecting payments, and coordinating with therapists to ensure smooth operations in a fast-paced environment.