Patient Care Coordinator: Front Desk & Patient Experience

Proactive Pt; Lincoln (NE); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Excellent benefits package

Paid time off

Professional development opportunities

Employee assistance program (EAP)

Supportive team environment

Job summary

Lincoln Orthopedic Physical Therapy is seeking a friendly Patient Care Coordinator to be the first impression of our practice. You will warmly welcome patients, collect necessary information, and manage front desk duties in a fast-paced clinical setting.

Responsibilities include scheduling, verifying insurance, obtaining authorizations, and coordinating with therapists to ensure timely patient care. We value organization, teamwork, and exceptional patient service.

Qualifications

• Front desk and medical front office experience preferred.
• Strong communication with patients and staff; attention to detail is essential.

Responsibilities

• Register new patients and collect demographic, insurance, and financial information.
• Schedule, reschedule, and confirm appointments using electronic scheduling systems.
• Verify insurance eligibility, benefits, deductibles, and coverage limitations.
• Obtain prior authorizations, referrals, and precertifications as needed.
• Explain benefits and estimated financial responsibility to patients.
• Process copayments and balances per office procedures.
• Communicate scheduling needs and patient concerns to therapists.
• Answer multi-line phones and respond to inquiries promptly.

Skills

Customer service oriented

Communication skills

Detail oriented

Multitasking

Team collaboration

Education

High school diploma or GED

Tools

Microsoft Office

EMR systems

Job description

Lincoln Orthopedic Physical Therapy is seeking a friendly Patient Care Coordinator to be the first impression of our practice. You will warmly welcome patients, collect necessary information, and manage front desk duties in a fast-paced clinical setting.

Responsibilities include scheduling, verifying insurance, obtaining authorizations, and coordinating with therapists to ensure timely patient care. We value organization, teamwork, and exceptional patient service.