Patient Care Experience & Scheduling Specialist

Jobless; Murray, Northern (UT, KY); Hybrid; USD 40,000 - 46,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Stella Mental Health in Murray, UT is seeking a full-time Patient Care Coordinator. This role is the first point of contact for patients, handling scheduling, records, and billing support to ensure accurate patient accounts and up-to-date information.

The ideal candidate brings strong customer service skills, medical office experience, and the ability to multi-task in a fast-paced setting. In-person work at our Murray clinic is required, with benefits including health and dental coverage,

Qualifications

• Previous experience in medical administration/reception position required
• High school diploma/GED required
• Strong interpersonal skills and focus on customer service
• Excellent verbal and written communication skills
• Detail oriented and self-motivated
• Must be able to multi-task and work well with a team
• Reliable, professional and friendly
• Computer and technology proficiency AOR of TMS technician

Responsibilities

• Provide patients with an exceptional care experience and maintain a Net Promoter Score (NPS) above 80.
• Coordinate clinic scheduling to maintain full appointment flow and access standards.
• Serve as the primary point of contact between patients, providers, and internal teams.
• Facilitate all stages of the patient care journey, including scheduling, documentation, billing coordination, and communication.
• Manage patient inquiries promptly across multiple channels (phone, email, voicemail, portal).
• Support accurate billing processes and accounts receivable with the billing team.
• Participate in daily huddles and weekly meetings to ensure clear communication and workflow.
• Track patient feedback and Net Promoter data to improve service delivery.
• Identify process improvements and share actionable recommendations for operations.
• Uphold confidentiality and patient rights in all interactions per HIPAA and standards.
• This is an in person role at our Murray, UT clinic.

Skills

Customer service

Multi-tasking

Communication skills

Teamwork

Computer skills

Attention to detail

Education

High school diploma or GED

Tools

Medical software

Job description

Stella Mental Health in Murray, UT is seeking a full-time Patient Care Coordinator. This role is the first point of contact for patients, handling scheduling, records, and billing support to ensure accurate patient accounts and up-to-date information.

The ideal candidate brings strong customer service skills, medical office experience, and the ability to multi-task in a fast-paced setting. In-person work at our Murray clinic is required, with benefits including health and dental coverage,