In-Clinic Patient Care Coordinator — Draper, UT

Stella Mental Health; Draper (UT); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Vision insurance

Job summary

Stella Mental Health in Draper, UT is seeking a full-time Patient Care Coordinator to be the first point of contact for patients. You will manage scheduling, records, billing coordination, and insurance knowledge at our Draper clinic.

Ideal candidates have 3+ years in medical administration, excellent communication, and a patient-focused approach. This is an in-person role with benefits including health insurance and PTO.

Qualifications

• Medical office experience: 3+ years (Required)
• Medical insurance: 3+ years (Required)
• Previous experience in medical administration/reception position required
• High school diploma/GED required

Responsibilities

• Provide patients with an exceptional care experience, ensuring a Net Promoter Score (NPS) greater than 80.
• Coordinate and optimize clinic scheduling to maintain full and efficient appointment flow while meeting access standards.
• Serve as the primary point of contact between patients, providers, and internal teams to ensure continuity of care.
• Facilitate all stages of the patient care journey, including scheduling, documentation, billing coordination, and communication.
• Manage patient inquiries promptly and compassionately across multiple channels (phone, email, voicemail, or portal)
• Support accurate billing processes, collections, and accounts receivable activities in partnership with the billing team.
• Uphold confidentiality and patient rights in all interactions, maintaining compliance with HIPAA and organizational standards.

Skills

Interpersonal skills

Customer service

Verbal communication

Written communication

Detail oriented

Multi-tasking

Team player

Computer proficiency

TMS knowledge (AOR)

Education

High school diploma or GED

Tools

TMS knowledge

Job description

Stella Mental Health in Draper, UT is seeking a full-time Patient Care Coordinator to be the first point of contact for patients. You will manage scheduling, records, billing coordination, and insurance knowledge at our Draper clinic.

Ideal candidates have 3+ years in medical administration, excellent communication, and a patient-focused approach. This is an in-person role with benefits including health insurance and PTO.