Patient Care Coordinator- Murray, UT

Jobless; Murray, Northern (UT, KY); Hybrid; USD 40,000 - 46,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Stella Mental Health in Murray, UT is seeking a full-time Patient Care Coordinator. This role is the first point of contact for patients, handling scheduling, records, and billing support to ensure accurate patient accounts and up-to-date information.

The ideal candidate brings strong customer service skills, medical office experience, and the ability to multi-task in a fast-paced setting. In-person work at our Murray clinic is required, with benefits including health and dental coverage,

Qualifications

• Previous experience in medical administration/reception position required
• High school diploma/GED required
• Strong interpersonal skills and focus on customer service
• Excellent verbal and written communication skills
• Detail oriented and self-motivated
• Must be able to multi-task and work well with a team
• Reliable, professional and friendly
• Computer and technology proficiency AOR of TMS technician

Responsibilities

• Provide patients with an exceptional care experience and maintain a Net Promoter Score (NPS) above 80.
• Coordinate clinic scheduling to maintain full appointment flow and access standards.
• Serve as the primary point of contact between patients, providers, and internal teams.
• Facilitate all stages of the patient care journey, including scheduling, documentation, billing coordination, and communication.
• Manage patient inquiries promptly across multiple channels (phone, email, voicemail, portal).
• Support accurate billing processes and accounts receivable with the billing team.
• Participate in daily huddles and weekly meetings to ensure clear communication and workflow.
• Track patient feedback and Net Promoter data to improve service delivery.
• Identify process improvements and share actionable recommendations for operations.
• Uphold confidentiality and patient rights in all interactions per HIPAA and standards.
• This is an in person role at our Murray, UT clinic.

Skills

Customer service

Multi-tasking

Communication skills

Teamwork

Computer skills

Attention to detail

Education

High school diploma or GED

Tools

Medical software

Job description

Essential Duties and Responsibilities

The essential duties and responsibilities include the following. Other duties may be assigned.

• Provide patients with an exceptional care experience, ensuring a Net Promoter Score (NPS) greater than 80.
• Coordinate and optimize clinic scheduling to maintain full and efficient appointment flow while meeting access standards.
• Serve as the primary point of contact between patients, providers, and internal teams to ensure continuity of care.
• Facilitate all stages of the patient care journey, including scheduling, documentation, billing coordination, and communication.
• Manage patient inquiries promptly and compassionately across multiple channels (phone, email, voicemail, or portal)
• Support accurate billing processes, collections, and accounts receivable activities in partnership with the billing team.
• Participate in daily huddles and weekly meetings to ensure clear communication and workflow efficiency.
• Track and act on patient feedback and Net Promoter data to enhance service delivery.
• Identify process improvements and share actionable recommendations to improve clinic operations.
• Uphold confidentiality and patient rights in all interactions, maintaining compliance with HIPAA and organizational standards.
• This is an in person role at our Murray, UT clinic

Qualifications

• What you'll do
• Provides a warm welcome to patients and visitors, in person or on the telephone; answering or referring inquiries
• Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients
• Maintains patient accounts by obtaining, recording, and updating personal and financial information
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
• Keeps patient appointments on schedule by notifying provider of patients’ arrival
• Comforts patients by anticipating their anxieties, answering patients' questions, and providing resources if patient has a later concern
• Assists with submission of claims by making insurance benefit calls and reviewing benefits with patients
• Maintains business office inventory and equipment by checking stock to determine inventory level
• Protects patients' rights by maintaining confidentiality of personal and financial information
• Maintaining the reception area
• Other duties as assigned

Qualifications

• Previous experience in medical administration/reception position required
• High school diploma/GED required
• Strong interpersonal skills and focus on customer service
• Excellent verbal and written communication skills
• Detail oriented and self-motivated
• Must be able to multi-task and work well with a team
• Reliable, professional and friendly
• Computer and technology proficiencyAOR of TMS technician

Education:

• High school or equivalent (Required)

Experience:

• Medical office experience: 1 year (Preferred)
• Medical insurance: 1 year (Preferred)

Why work with us?

At Stella Mental Health, we recognize that we have a responsibility to foster a culture of respect, empathy, and collaboration among our team, patients, and partners. Our vision is to be a leader in delivering patient-centered care that respects and celebrates diversity, promotes equity and inclusion, and improves health outcomes for all.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• What makes you a good fit for this position?
• What pay rate are you looking for?

Experience:

• Medical office: 1 year (Required)
• Medical receptionist: 1 year (Required)
• Appointment scheduling: 1 year (Required)

Ability to Commute:

• Murray, UT(Required)

Work Location: In person

About Stella Mental Health

Stella Mental Health is a leading provider of breakthrough treatments for trauma symptoms, stress, anxiety, and depression. We use cutting-edge modalities, such as ketamine infusions, intranasal ketamine (Spravato) and transcranial magnetic stimulation (TMS) to help our patients achieve lasting relief. We are a community of compassionate professionals who support our patients and each other throughout our healing journey.

About the role

We are currently looking for a full-time Patient Care Coordinator for our Murray, UT location. Qualified candidates will possess exceptional customer service and listening skills, as this is the first point of contact for our patients. This position assists with scheduling appointments, maintaining accurate records, and ensuring patient accounts are current and up to date. This role also provides high quality insurance benefit knowledge, billing services, and administration support to our patients and providers.