Patient Care & Experience Coordinator

InnovaCare Management Services Company, LLC; Winter Haven (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

InnovaCare Health seeks a Patient Care Coordinator (PCC) to be the first impression at our clinics. You will welcome patients, manage the front desk, coordinate scheduling, and assist with registration and problem solving for access to care.

You will maintain medical records, process records release requests, collect payments, and support billing while ensuring patient privacy. Our team values compassion, teamwork, and efficient, patient-centered service.

Qualifications

• Minimum education is high school diploma or GED.
• Strong customer service and communication skills.
• Excellent written and verbal communication and teamwork.
• Knowledge of ICD-10 and CPT coding.
• Proficient with electronic health records.
• Ability to manage multiple tasks and priorities.
• Bilingual in English/Spanish preferred.

Responsibilities

• Welcomes patients and directs them to the appropriate area.
• Manages front desk workflow and communicates with medical assistants.
• Maintains accurate patient registration and updates records.
• Assists with intake, scheduling, and problem solving barriers.
• Collects payments and may balance cashier cash drawer.
• Handles medical records, scanning, and release requests.
• Answers phones and schedules appointments.
• Complies with privacy and safety policies.

Skills

Customer service

Communication

Teamwork

Organization

Medical terminology

ICD-10 CPT knowledge

EHR proficiency

Cash handling

Bilingual (English/Spanish)

Education

High school diploma or GED

Tools

EHR systems

MS Office

Job description

InnovaCare Health seeks a Patient Care Coordinator (PCC) to be the first impression at our clinics. You will welcome patients, manage the front desk, coordinate scheduling, and assist with registration and problem solving for access to care.

You will maintain medical records, process records release requests, collect payments, and support billing while ensuring patient privacy. Our team values compassion, teamwork, and efficient, patient-centered service.