Patient Care & Experience Coordinator

InnovaCare Health Inc.; Kerrville (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

InnovaCare Health is seeking a Patient Care Coordinator (PCC) to greet patients, manage the front desk, and coordinate care with providers across our Texas facilities. The role requires solid customer service, strong communication, and proficiency with electronic health records.

Responsibilities include scheduling, patient registration, problem solving for barriers to care, and assisting with intake and billing tasks to ensure smooth patient flow and timely care coordination.

Qualifications

• High school diploma or GED equivalent.
• Strong customer service focus.
• Effective written and oral communication.
• Teamwork orientation.
• Organized and able to manage competing priorities.
• Knowledge of medical terminology.
• Knowledge of ICD-10 and CPT coding.
• Proficient in electronic health records.
• Calm, clear response in emergencies.
• Basic math skills.

Responsibilities

• Greet patients and visitors; manage waiting area and communicate delays.
• Coordinate front desk workflow and communicate with medical assistants.
• Manage providers' schedules and daily appointments.
• Maintain accurate patient registrations and update information.
• Assist with intake, scanning documents, and collecting payments.
• Handle cashier duties and deposits per policy.
• Answer phones, schedule follow-ups, and assist case manager as needed.
• Maintain and file medical records; ensure timely scans/filing.
• Process medical records requests and maintain logs.
• Perform other related duties as assigned.

Skills

Customer service

Communication

Teamwork

Organization

Medical terminology

ICD-10/CPT knowledge

EHR proficiency

Emergency calmness

Attention to detail

Education

High school diploma or GED

Tools

EHR software

Job description

InnovaCare Health is seeking a Patient Care Coordinator (PCC) to greet patients, manage the front desk, and coordinate care with providers across our Texas facilities. The role requires solid customer service, strong communication, and proficiency with electronic health records.

Responsibilities include scheduling, patient registration, problem solving for barriers to care, and assisting with intake and billing tasks to ensure smooth patient flow and timely care coordination.