Patient Care Concierge: Front Desk & Care Coordination

ICH0102 InnovaCare Management Services Company, LLC; Winter Haven (FL); On-site; USD 38,000 - 48,000; Full time

Job summary

InnovaCare Health is seeking a Patient Care Coordinator to be the first impression for our clinics. You will assess and assist patients with health needs, registration, and appointment scheduling in a fast-paced setting.

The role emphasizes strong customer service, clear communication, and teamwork to remove barriers to care. Join a physician-led team delivering compassionate, coordinated care in Florida clinics and beyond.

Qualifications

• High school diploma or GED required.
• Strong customer service focus and communication skills.
• Teamwork orientation with ability to manage competing priorities.
• Knowledge of medical terminology; ICD-10 and CPT coding preferred.
• Proficiency with electronic health records and basic math skills.

Responsibilities

• Greet patients and visitors on arrival at the clinic.
• Manage front desk workflow and coordinate with medical assistants.
• Schedule and confirm patient appointments; answer calls and messages.
• Maintain accurate patient registrations and records; process payments.
• Assist case managers with scheduling hospital follow-ups when needed.
• Support billing and collection tasks as appropriate.

Skills

Customer service

Communication

Teamwork

Organization

Medical terminology

ICD-10 & CPT knowledge

EHR proficiency

Emergency response

Education

High school diploma or GED

Tools

Electronic Health Records (EHR)

Job description

InnovaCare Health is seeking a Patient Care Coordinator to be the first impression for our clinics. You will assess and assist patients with health needs, registration, and appointment scheduling in a fast-paced setting.

The role emphasizes strong customer service, clear communication, and teamwork to remove barriers to care. Join a physician-led team delivering compassionate, coordinated care in Florida clinics and beyond.