Patient Care Concierge & Clinic Experience Lead

InnovaCare Health Inc.; Winter Haven (FL); On-site; USD 36,000 - 60,000; Full time

Job summary

InnovaCare Health in Florida is seeking a Patient Care Coordinator (PCC) who will be the first impression at our clinics. You will assess, plan, and advocate for health needs, facilitate care coordination, and help patients navigate the system.

Responsibilities include greeting patients, managing the front desk and provider schedules, maintaining accurate records, handling billing tasks, and supporting case management.

Qualifications

• High school diploma or GED required.
• Strong customer service focus.
• Effective written and oral communication.
• Knowledge of medical terminology and ICD-10/CPT.
• Proficient with electronic health records.
• Ability to manage multiple priorities.

Responsibilities

• Greet patients and manage waiting area to keep wait times within 15 minutes.
• Manage front desk workflow and provider scheduling.
• Maintain accurate patient registration and records.
• Assist with billing and patient financial responsibilities.
• Process medical records requests and releases.
• Support case management and referrals as needed.
• Ensure timely scanning and filing of documents.

Skills

Customer service

Communication skills

Teamwork

Organization

Medical terminology

ICD-10/CPT

EHR proficiency

Emergency response

Math skills

Follow-through

Education

High school diploma or GED

Tools

Electronic Health Records (EHR)

Job description

InnovaCare Health in Florida is seeking a Patient Care Coordinator (PCC) who will be the first impression at our clinics. You will assess, plan, and advocate for health needs, facilitate care coordination, and help patients navigate the system.

Responsibilities include greeting patients, managing the front desk and provider schedules, maintaining accurate records, handling billing tasks, and supporting case management.