Patient Care & Equipment Liaison

AdaptHealth; Merrifield (VA); Hybrid; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid Time Off

Job summary

AdaptHealth is hiring a Patient Liaison to support hospital deliveries, patient education, and ongoing customer service across our home medical equipment network. You will verify insurance, communicate financial responsibilities, and ensure accurate documentation for every delivery.

The role emphasizes professional patient interaction, product knowledge, and collaboration with referral sources to grow revenue while maintaining service quality in a fast-paced healthcare environment.

Qualifications

• High School Diploma or equivalent is required; Associate Degree from an accredited college is preferred
• One year of work related to health care, administrative, insurance, customer services, or management regardless of industry
• Exact job experience considered must be DME, Diabetes, Incontinence Sales
• Valid and unrestricted driver’s license in the state of residence

Responsibilities

• Represent AdaptHealth in a professional manner in face-to-face contact with patients, referral sources, and hospital personnel
• Responsible for maintaining and increasing revenue from hospital/facility orders
• Develop and maintain knowledge of home equipment, insurance guidelines, eligibility, and reimbursement for patients
• Fulfill equipment orders and ensure equipment is clean, in proper working order, and paperwork is complete
• Deliver/Pick up supplies and equipment in a courteous, accurate, and timely manner
• Train and educate patients and caregivers on equipment use and address inquiries about services

Skills

Excellent communication

Presentation skills

Customer service

Product knowledge

Sales motivation

Independence

Teamwork

Analytical skills

Multi-project management

Confidential information handling

Microsoft Office

Education

High School Diploma or equivalent

Associate Degree preferred

Tools

Microsoft Office

Job description

AdaptHealth is hiring a Patient Liaison to support hospital deliveries, patient education, and ongoing customer service across our home medical equipment network. You will verify insurance, communicate financial responsibilities, and ensure accurate documentation for every delivery.

The role emphasizes professional patient interaction, product knowledge, and collaboration with referral sources to grow revenue while maintaining service quality in a fast-paced healthcare environment.