Patient Liaison & Field Services Coordinator

Adapt-Health-LLC; Phoenixville (Chester County); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) match

Paid time off

Stock purchase plan

Parental leave

Disability insurance

Life insurance

FSA/HSA

Telehealth access

Spousal reimbursement

Identity protection / legal plan

Job summary

AdaptHealth is a leading provider of home medical equipment, offering comprehensive services to empower patients at home. This role focuses on patient liaison duties, delivering equipment, verifying insurance benefits, and communicating financial responsibilities with patients, using AdaptHealth tools.

You will educate patients on equipment use, coordinate deliveries, and support hospital referral activities while ensuring HIPAA compliance and high-quality service.

Qualifications

• Proven communication with patients, referrals, and hospital staff.
• Knowledge of home equipment, insurance guidelines, and reimbursement.
• Understanding HIPAA and patient confidentiality.

Responsibilities

• Represent AdaptHealth professionally with patients and hospital staff.
• Manage hospital/facility orders and ensure accurate delivery details.
• Explain insurance benefits and patient financial responsibility.
• Process payments and collect amounts due using electronic tools.
• Obtain necessary signatures and maintain delivery documentation.
• Educate patients and caregivers on equipment usage.
• Coordinate referrals and inform patients about rights and services.
• Support sales and referral growth within hospitals and lines.

Skills

Excellent verbal communication

Written communication

Customer service

Presentation skills

Sales motivation

Independent work

Analytical skills

Prioritization

Confidentiality

Microsoft Office

Education

High School Diploma or equivalent

Associate Degree preferred

Job description

AdaptHealth is a leading provider of home medical equipment, offering comprehensive services to empower patients at home. This role focuses on patient liaison duties, delivering equipment, verifying insurance benefits, and communicating financial responsibilities with patients, using AdaptHealth tools.

You will educate patients on equipment use, coordinate deliveries, and support hospital referral activities while ensuring HIPAA compliance and high-quality service.