Patient Care & Dispatch Specialist

Richmond County Ambulance; New York (NY); On-site; USD 28,000 - 29,000; Full time

Job summary

Richmond County Ambulance is seeking a Call Receiver to handle undirected calls in the Communications Center, triage needs, and direct resources accordingly. You will provide top-tier customer service, maintain professionalism, and document all interactions using CAD while working with a team in a fast-paced environment.

This role requires high school diploma, 40 WPM typing, and proficiency with MS Office. Shifts include day/evening/night with overtime as needed; weekend coverage may be required.

Qualifications

• Demonstrated background in successful customer service experience.
• High school diploma or equivalent.
• Ability to accurately take incoming requests while documenting information electronically.
• Must be able to sit for an extended period and wear a headset.
• Typing speed of at least 40 words per minute.

Responsibilities

• Answer, evaluate and prioritize incoming telephone calls while communicating effectively with all callers to obtain complete information to determine need.
• Demonstrate exceptional customer service skills with internal and external customers.
• Maintain calm and professional demeanor at all times.
• Communicate clearly and professionally both verbally and in writing.
• Develop familiarity with service areas and medical facilities.
• Comply with company policies and procedures regarding patient referral and transport.
• Control the call in difficult interactions and direct the flow of conversation.
• Take direction and work independently or as part of a group.
• Operate a computer terminal and Microsoft Office Suite proficiently.
• Operate multi-line phone system and document transactions in CAD.

Skills

Customer service

Communication

Typing 40 wpm

MS Office

CAD software

Education

High school diploma

Tools

CAD software

Job description

Richmond County Ambulance is seeking a Call Receiver to handle undirected calls in the Communications Center, triage needs, and direct resources accordingly. You will provide top-tier customer service, maintain professionalism, and document all interactions using CAD while working with a team in a fast-paced environment.

This role requires high school diploma, 40 WPM typing, and proficiency with MS Office. Shifts include day/evening/night with overtime as needed; weekend coverage may be required.