Patient Care & Dispatch Specialist

Rcambulance; New York (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

Rcambulance is seeking a Call Receiver to join our Communications Center in New York. You will answer and triage undirected calls, directing callers to the right resource while upholding the highest level of customer service.

The role requires calm, professional demeanor and clear verbal and written communication. Responsibilities include documenting all phone transactions, utilizing a CAD system, and maintaining familiarity with company policies.

Qualifications

• Demonstrated background in successful customer service experience.
• High school diploma or equivalent.
• Ability to accurately take incoming requests while simultaneously documenting the information electronically.
• Must be able to sit for an extended period of time and wear a telephone headset.
• Ability to type a minimum of forty (40) words per minute.

Responsibilities

• Demonstrate exceptional customer service skills with both internal and external customers.
• Maintain a calm and professional demeanor at all times.
• Answer, evaluate and prioritize incoming telephone calls while communicating effectively with all callers to obtain complete information to determine need.
• Demonstrate ability to communicate clearly and professionally both verbally and in writing.
• Develop a high degree of familiarity with Company service areas and medical facilities.
• Maintain a high degree of familiarity and demonstrate compliance with all established Company and customer policies and procedures as they apply to coordination of patient referral and transport.
• Demonstrate the ability to professionally and courteously 'control the call' in difficult interactions and effectively direct the flow of the conversation.
• Demonstrate the ability to take direction, work independently and as part of a group.
• Operate a computer terminal and demonstrate proficiency with the Microsoft Office Suite.
• Operate multi-line computerized phone system
• Simultaneously document all phone transactions using a computer aided dispatch (CAD) program

Skills

Customer service

Verbal & written communication

Typing 40 WPM

Calm under pressure

Education

High school diploma or equivalent

Tools

Microsoft Office

CAD program

Multi-line phone system

Job description

Rcambulance is seeking a Call Receiver to join our Communications Center in New York. You will answer and triage undirected calls, directing callers to the right resource while upholding the highest level of customer service.

The role requires calm, professional demeanor and clear verbal and written communication. Responsibilities include documenting all phone transactions, utilizing a CAD system, and maintaining familiarity with company policies.