Patient Care Coordinator: Warm Front Desk & Scheduling

Raleigh Capitol Ear, Nose, and Throat; Garner (NC); On-site; USD 32,000 - 48,000; Full time

Job summary

Raleigh Capitol Ear, Nose, Throat & Allergy is seeking a Patient Care Coordinator to join our friendly team in Garner. You will warmly welcome patients, manage appointments, and handle calls with compassion while coordinating referrals and medical records across providers.

The role emphasizes excellent customer service, strong organization, and the ability to multitask in a fast-paced medical office environment to ensure smooth patient flow and a positive experience for every patient we serve.

Qualifications

• Experience in a medical office or healthcare setting preferred.
• Excellent communication and customer service skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize in a busy environment.

Responsibilities

• Welcome patients and provide a warm, professional first impression.
• Coordinate patient appointments, follow-ups, and scheduling needs.
• Manage incoming phone calls and patient inquiries with professionalism and compassion.
• Coordinate referrals, medical records, and communication with other healthcare providers.
• Assist with insurance verification, authorizations, and other administrative responsibilities.
• Communicate with clinical staff and providers to ensure smooth patient flow.
• Help keep daily office operations organized and running efficiently.
• Address patient questions and concerns with patience and a solutions-oriented attitude.

Skills

Communication

Customer service

Organization

Multitasking

Teamwork

EMR software

Tools

EMR software

Job description

Raleigh Capitol Ear, Nose, Throat & Allergy is seeking a Patient Care Coordinator to join our friendly team in Garner. You will warmly welcome patients, manage appointments, and handle calls with compassion while coordinating referrals and medical records across providers.

The role emphasizes excellent customer service, strong organization, and the ability to multitask in a fast-paced medical office environment to ensure smooth patient flow and a positive experience for every patient we serve.