Patient Care Coordinator

Raleigh Capitol Ear, Nose, and Throat; Garner (NC); On-site; USD 32,000 - 48,000; Full time

Job summary

Raleigh Capitol Ear, Nose, Throat & Allergy is seeking a Patient Care Coordinator to join our friendly team in Garner. You will warmly welcome patients, manage appointments, and handle calls with compassion while coordinating referrals and medical records across providers.

The role emphasizes excellent customer service, strong organization, and the ability to multitask in a fast-paced medical office environment to ensure smooth patient flow and a positive experience for every patient we serve.

Qualifications

• Experience in a medical office or healthcare setting preferred.
• Excellent communication and customer service skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize in a busy environment.

Responsibilities

• Welcome patients and provide a warm, professional first impression.
• Coordinate patient appointments, follow-ups, and scheduling needs.
• Manage incoming phone calls and patient inquiries with professionalism and compassion.
• Coordinate referrals, medical records, and communication with other healthcare providers.
• Assist with insurance verification, authorizations, and other administrative responsibilities.
• Communicate with clinical staff and providers to ensure smooth patient flow.
• Help keep daily office operations organized and running efficiently.
• Address patient questions and concerns with patience and a solutions-oriented attitude.

Skills

Communication

Customer service

Organization

Multitasking

Teamwork

EMR software

Tools

EMR software

Job description

Do you love helping people, staying organized, and being part of a team that makes a difference in patients' lives?

Raleigh Capitol Ear, Nose, Throat & Allergy is looking for a friendly, dependable, and highly organized Patient Care Coordinator to join our growing team!

We are looking for someone who enjoys working in a fast-paced medical environment, takes pride in providing exceptional customer service, and understands that a positive patient experience starts with a welcoming and efficient front office.

What You'll Do

• Welcome patients and provide a warm, professional first impression.
• Coordinate patient appointments, follow-ups, and scheduling needs.
• Manage incoming phone calls and patient inquiries with professionalism and compassion.
• Coordinate referrals, medical records, and communication with other healthcare providers.
• Assist with insurance verification, authorizations, and other administrative responsibilities.
• Communicate with clinical staff and providers to ensure smooth patient flow.
• Help keep daily office operations organized and running efficiently.
• Address patient questions and concerns with patience and a solutions-oriented attitude.

What We're Looking For

• Previous experience in a medical office or healthcare setting preferred.
• Excellent communication and customer service skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize in a busy environment.
• Comfortable using electronic medical records and computer systems.
• A positive attitude, professional demeanor, and willingness to be a team player.
• Dependable, proactive, and able to work independently when needed.

Why Join Our Team?

• Work with a supportive and collaborative team.
• Be part of a practice where patient care truly matters.
• Enjoy a rewarding role that makes a difference in people's lives.
• Opportunity to grow your skills in a specialized medical practice.