Patient Care Coordinator: Unit Support

Methodist Le Bonheur Healthcare; Germantown (TN); On-site; USD 40,000 - 50,000; Full time

Job summary

Methodist Le Bonheur Healthcare in Germantown, TN is seeking a Unit Coordinator to support patient care teams by coordinating services, providing information, and guiding families and guests. The role emphasizes exceptional customer service and acting as first-level system support for clinical staff.

You will assist with medical records, orders, and unit operations, require basic data entry, familiarity with HIPAA, and strong communication to interact with physicians, nurses, and patients daily.

Qualifications

• No formal education required; hospital experience preferred.
• Experience in administrative or clerical roles is preferred.
• Familiarity with HIPAA and patient privacy rules.
• Strong written and verbal communication skills.
• Able to manage multiple tasks with accuracy.
• Ability to handle confidential information.

Responsibilities

• Provide customer service support to patients and families.
• Assist with coordination of patient care services and resources.
• Process orders and ensure accurate documentation.
• Support unit operations and online tools use.
• Assist with electronic medical record storage and retrieval.
• Communicate clearly with physicians, nurses and staff.
• Maintain confidentiality and handle sensitive information.

Skills

Medical terminology

HIPAA compliance

MS Office Suite

EMR systems

Customer service

Data entry

Multi-line phones

Attention to detail

Confidentiality

Tools

MS Office Suite

Electronic Medical Records (EMR)

Job description

Methodist Le Bonheur Healthcare in Germantown, TN is seeking a Unit Coordinator to support patient care teams by coordinating services, providing information, and guiding families and guests. The role emphasizes exceptional customer service and acting as first-level system support for clinical staff.

You will assist with medical records, orders, and unit operations, require basic data entry, familiarity with HIPAA, and strong communication to interact with physicians, nurses, and patients daily.