Patient Care Coordinator Tech

Socket.dev; Silver Spring (MD); Hybrid; USD 38,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k)

401(k) matching

Paid time off

Job summary

Socket.dev is seeking a Patient Care Coordinator / Physical Therapy Tech to support administrative and clinical tasks in a fast-paced outpatient PT clinic. The hybrid role focuses on accurate appointment coordination, insurance verifications, and patient flow while assisting clinicians with basic tasks.

Ideal candidates are organized, friendly, and comfortable working in a busy environment, delivering a positive patient experience and maintaining high privacy standards.

Qualifications

• The role supports administrative and clinical operations in an outpatient physical therapy setting, requiring organization and patient-centric service.
• Experience with insurance benefits, authorizations, and patient financials is preferred.
• Comfort with EMR and basic computer applications is expected.

Responsibilities

• Greet patients and check them in/out with excellent customer service.
• Schedule and confirm appointments, evaluations, and follow‑ups.
• Verify insurance benefits, obtain authorizations, and communicate coverage details.
• Collect copays, process payments, and maintain financial records.
• Answer calls, respond to messages, and route communications appropriately.
• Maintain patient records and ensure privacy compliance.
• Support clinic operations and manage patient flow.

Skills

Customer service

Scheduling

Insurance verification

EMR proficiency

Communication

Billing

Multitasking

Education

High school diploma or equivalent

Associate degree preferred

Tools

EMR systems

Job description

Benefits

• Health insurance


• Paid time off


• Vision insurance


• 401(k)


• 401(k) matching


• Dental insurance

Patient Care Coordinator / Physical Therapy Tech – Job Description

Schedule: M-F 8-4pm

Overview

The Patient Care Coordinator / Physical Therapy Tech supports both administrative and clinical operations in an outpatient physical therapy environment. This hybrid role ensures a smooth, positive patient experience while assisting clinicians with treatment preparation, patient flow, and basic clinical tasks. The ideal candidate is organized, friendly, and comfortable working in a fast‑paced, patient‑centered setting.

Key Responsibilities

Patient Care Coordination

• Greet patients, check them in/out, and provide excellent customer service


• Schedule and confirm appointments, evaluations, and follow‑up visits


• Verify insurance benefits, obtain authorizations, and communicate coverage details


• Collect copays, process payments, and maintain accurate financial records


• Answer phone calls, respond to messages, and route communication appropriately


• Maintain organized patient records and ensure compliance with privacy standards


• Support daily clinic operations, including managing patient flow and resolving scheduling conflicts

Physical Therapy Tech Duties

• Prepare treatment areas and ensure equipment is clean, safe, and organized


• Assist Physical Therapists with non‑clinical tasks such as setting up modalities, gathering equipment, and supporting patient transitions


• Guide patients through basic exercises as directed by licensed clinicians


• Monitor patient safety during sessions and communicate observations to the PT


• Maintain clinic cleanliness, including treatment rooms, gym areas, and equipment


• Restock supplies and support overall clinic readiness

Qualifications

• High school diploma or equivalent required; associate degree preferred


• Prior experience in healthcare, physical therapy, or customer service strongly preferred


• Knowledge of insurance verification and authorizations is a plus


• Strong communication, customer service, and organizational skills


• Ability to multitask and work efficiently in a busy outpatient environment


• Comfortable using electronic medical records (EMR) and basic computer applications


• Professional, reliable, and committed to delivering an excellent patient experience


• Ability to follow clinician direction and support safe patient care


• Interest in rehabilitation, wellness, or healthcare fields